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May 31st, 2024 08:35

Dell G5 15 5590 Wireless card not turning on.

Dell G5 15 5590

Dell G5 15 5590

Subject: Intermittent Wireless Card Issue - Seeking Assistance

Hello Dell Community,

I am experiencing an intermittent issue with the wireless card on my Dell laptop. Occasionally, the wireless card refuses to turn on. When it does turn on, running a diagnostic test indicates that the card is functioning correctly.

However, my laptop is out of warranty.

Recently, I discovered that resetting and rebooting the laptop sometimes resolves the issue, allowing the wireless card to turn on. Unfortunately, this solution is inconsistent, and I just spent two days relying solely on a wired internet connection with no access to Bluetooth.

Phoning for support has been unhelpful, as the automated system directs me to online solutions. Online support, in turn, informs me that my device is out of warranty and advises me to phone for assistance.

Could someone advise where I can seek help or purchase a new wireless card? Additionally, are there any other potential solutions I could try to resolve this issue?

Thank you in advance for your assistance.

Best regards,

Tom

1 Rookie

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4 Posts

May 31st, 2024 09:25

Recently, I discovered that resetting and rebooting the laptop sometimes resolves the issue
Should read
reset the network and reboot the laptop

Rebooting the laptop on its own accomplishes nothing.

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