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May 23rd, 2018 14:00

Inspiron 15-7???, not detecting headphones

When I plug in my headphones, it never detects them, I have the "Show pop up dialog when device is connected" checked.

I uninstalled realtek, it worked, but instantly re-installed after I restarted. 

I know the problem, I just don't know how to fix it.

When I go to sounds>playback my speaker and headphones are mixed into oneScreenshot_2.png



77 Posts

May 23rd, 2018 15:00

Follow these steps- 

1. Open the Device Manager (type devmgmt.msc in the search box and hit Enter).
2. Expand the "Sound, video & game controllers" and right-click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver). 
10. Restart the laptop.

You will now switch to the native audio driver.

Use "generic software device" if "High Definition Audio" isn't listed.

77 Posts

May 23rd, 2018 15:00

Are you having the latest Realtek drivers?

Try plugging in your headphone and then rebooting the laptop.

3 Posts

May 23rd, 2018 15:00

Everything is updated, tried plugging in then rebooting it didn't work.

3 Posts

May 23rd, 2018 15:00

The thing is, It's been enabled. 

77 Posts

May 23rd, 2018 15:00

November 6th, 2018 17:00

Unfortunately, i am having the same problem with my Dell Inspiron 15 7000 gaming laptop. Do you know how hard it is to play fortnite without a headset? My laptop is not recognizing any input device that i connect into the Aux port. Can someone please help me with this problem as soon as possible!! PLEASE AND THANK YOU!! it is saying my input device is (2 - Realtek Audio). Also note that i uninstalled the audio driver and reinstalled it on the dell website properly AND THEN i followed the instructions to the "resolve" and still nothing!!

1 Message

December 3rd, 2018 10:00

This worked perfectly for me! 

Thank You! 


1 Message

December 22nd, 2018 07:00

Thank you, apandey287 , it worked out for me.

1 Message

January 18th, 2019 23:00

thank you so much. this was a big help! 

1 Message

February 11th, 2019 05:00

This also worked for my Inspiron 3650

1 Message

March 5th, 2019 05:00

Thank you so much @apandey287 . Had this issue on a brand new 2019 Dell G7 and this helped and works. Legit source for sure.

1 Message

March 7th, 2019 10:00

Thanks apandey287 from me as well.

Fixed my new Dell headphone problem like a charm.


April 6th, 2019 12:00

This is such a stupid system DELL created. It should just detect the headphones when plugged into a headset jack Why should you make a selection? 

2 Posts

May 16th, 2019 12:00

when i open the device manger i dont see any search box 

June 11th, 2019 22:00

I did exactly as instructed. Heaphones work without Realtek but now there's a thumping/popping noise every 10-20 seconds. Drives me insane.

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