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May 23rd, 2024 09:26

Inspiron 5505, BIOS 1.17.0 causing BSOD

Inspiron 5400 AIO

Inspiron 5400 AIO

Hello,

I upgraded the critical BIOS update on 13th May for my Inspiron 5505 and I have been experiencing BSOD shut downs when using the laptop for around 10 mins at a time. I have tried to remove and reinstall the BIOS, but no luck. I have then tried to remove the latest BIOS and downgrade to the previous version, but the system won't allow it. (I can do it but then it keeps trying to update). Anyone else having these issues or have a remedy?

Thanks

Nick

Community Manager

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2.3K Posts

June 10th, 2024 15:41

Hi all,

As a temporary solution, you might consider downgrading the BIOS to version 1.16.0. Please follow the instructions below:

  1. Browse to the Drivers & Downloads page.

  2. If you are asked to "Identify your product," then either enter your Service tag, or select "Browse for a product" to select manually.

  3. If the system shown is incorrect, click "View a different product" and again either enter your Service tag or Browse manually.

  4. If the correct system is already selected, then in the drop-down menus, choose the BIOS Category.

  5. If a different version of the BIOS is required from the one shown, click Other versions available, a box opens below.

  6. Select the required BIOS version then click Download File.

  7. Save the file to the Desktop for or a preferred location.

  8. When ready, right-click the downloaded file and select "Run as administrator," follow the on-screen instructions.

Read more here: Dell BIOS Downgrade Step-by-Step Guide for System Rollback

Inspiron or Dell G Series Laptop Encounters a Blue Screen When the Latest BIOS is Installed

(edited)

isProTip

1 Rookie

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9 Posts

May 28th, 2024 00:28

Following - I experienced the same issue and have attempted to restore what I thought was a corrupted bios update, which didn't solve the problem. The blue screen error code indicate a bios acpi incompatibility, which does not make a lot of sense, as there was no equipment or hardware changes that should result in this. I am interested if this is something that is common to all bios 1.17 version updates or if it is dependent on system configuration or software. This is a question for Dell I suspect.  I completed the update through the dell SupportAssist app which did not require the deactivation of Bit Locker, so I am not sure if this may be an issue.  

(edited)

Community Manager

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54.6K Posts

May 28th, 2024 13:58

The Service Tag you provided to agents was for an out of warranty 2021 Inspiron 5400 AIO Desktop? Click GHN and provide to them the Inspiron 5505 Laptop Service Tag.

What is the specific BSOD?

How to read the small memory dump file that is created by Windows if a crash occurs

How to Use Windows Debugger to Troubleshoot Bluescreens

BIOS 1.17.0 only addressed Dell Security Advisory DSA-2024-029. Once a DSA BIOS is installed, you cannot go back to older versions =

1 Rookie

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9 Posts

June 1st, 2024 18:26

@DELL-Chris M​ Apologies for the delay, my <Private data removed from public view. DELL Admin>
, the warranty expired in Jan 2022. I have 2 of the same units and only the one unit which I updated the bios on has the issue. I have been attempting to use the debug application to print the dump file, but the system has crashed during the process during the 6 times I have tried. My next step will likely be a clean reinstall of windows to see if that resolves the issue. 

(edited)

1 Rookie

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1 Message

June 3rd, 2024 15:51

I had the same issue after forced upgrade to 1.17.  I was able to download previous version 1.16 and downgraded from there.  I'll keep the old version handy.

(edited)

1 Rookie

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2 Posts

June 4th, 2024 16:33

Another Inspiron 5505 owner here, also had the 0.1.17.0 system firmware installed (through Windows Update) resulting in the laptop overheating and going to BSOD after ~5 minutes.  It wouldn't let me install the firmware I already had on my drive (1.5.4), but fortunately it did let me downgrade to 1.16.0 (downloaded from Dell's website), and it seems like the bluescreening has stopped.

1 Rookie

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9 Posts

June 4th, 2024 17:04

@Orogogus​ I was able to complete the same downgrade, make sure to pause auto updates in Windows for the time being, as the problem will arise again once the pause on Windows update searches for and installs version 1.17, next time you reboot. 

Moderator

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16.9K Posts

June 5th, 2024 10:36

Dear Users,

 

The BIOS 1.17.0 is demoted. Our engineering team is working on the feedback provided for the BIOS. We will keep you posted with the further updates.

1 Rookie

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2 Posts

June 5th, 2024 20:30

I hereby confirm same problem (BSOD 'ACPI BIOS Error') and solution (downgrade to BIOS 1.16.0). Inspiron 5505 <Private data removed from public view DELL-Admin>, Windows 11 Home

(edited)

1 Rookie

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2 Posts

June 6th, 2024 20:03

I have installed 1.17 before it was pulled with no apparent problems.  I assume that an update will be posted shortly.

BIOS Version/Date Dell Inc. 1.17.0, 3/12/2024

Interesting that the 029 DSA also seems to be missing.  

1 Rookie

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1 Message

June 8th, 2024 22:57

Can confirm as well.  Downgrade to 1.16 and still getting the same message though takes a bit longer to crash now

1 Rookie

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6 Posts

June 10th, 2024 06:49

@Orogogus

1. Is the downgrade you have performed fixed the problem until now?

2. For downgrade you used the cpg bios executable file or the bios recovery image file?

3. You downgrade the bios from windows environment or from bios?

1 Rookie

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6 Posts

June 10th, 2024 06:50

Dell give the best solution please.

Its been two weeks with cripple dell laptop.

1 Rookie

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6 Posts

June 10th, 2024 16:17

I got rid of the dell support assist and and support assist recovery OS and the laptop stabilized.

1 Rookie

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2 Posts

June 10th, 2024 22:17

@Theo107​ I have 1.17 installed with no difficulties.  I have never had any Dell software installed into this build of Windows 11. 

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