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June 3rd, 2024 21:58
Inspiron 5505, latest bios 1.17 causing acpi error
Got acpi blue screen after about 5 minutes then restart automatically, restart OK can login then after 5 minutes happened again, again...
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June 3rd, 2024 21:58
Got acpi blue screen after about 5 minutes then restart automatically, restart OK can login then after 5 minutes happened again, again...
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DELL-Jesse L
Moderator
Moderator
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17.2K Posts
1
June 5th, 2024 10:37
Dear Users,
The BIOS 1.17.0 is demoted. Our engineering team is working on the feedback provided for the BIOS. We will keep you posted with the further updates.
(edited)
DELL-Nat M
Community Manager
Community Manager
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3K Posts
0
June 10th, 2024 15:42
Hi all,
As a temporary solution, you might consider downgrading the BIOS to version 1.16.0. Please follow the instructions below:
Browse to the Drivers & Downloads page.
If you are asked to "Identify your product," then either enter your Service tag, or select "Browse for a product" to select manually.
If the system shown is incorrect, click "View a different product" and again either enter your Service tag or Browse manually.
If the correct system is already selected, then in the drop-down menus, choose the BIOS Category.
If a different version of the BIOS is required from the one shown, click Other versions available, a box opens below.
Select the required BIOS version then click Download File.
Save the file to the Desktop for or a preferred location.
When ready, right-click the downloaded file and select "Run as administrator," follow the on-screen instructions.
Read more here: Dell BIOS Downgrade Step-by-Step Guide for System Rollback
BC Bikerider
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June 4th, 2024 02:05
yes, I am having this problem as well and have two of these systems, the first one updated May 24th and immediately began having issues. I stopped the update on the second system, but today, the update was forced through in Windows update and now I am having the same issue with the second computer. This is not going well and I have tried various methods on the first machine to resolve the issue and it still occurs regularly. I use my second computer for work, which means I am likely going to start to loose work or be kicked out of meetings, which I am going to be sure to write about in Dell ratings if Dell doesn't put out a fix for this blunder on their part. I have attempted to download the dump file, but each time I attempt that, the system crashes as well. Not very happy to say the least.
hj-2024
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June 4th, 2024 02:37
My solution was to downgrade the bios ver 1.16, just download it from dell then run the executable file, it worked, but as you said dell forced me through windows update, may happen again later
hj-2024
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June 4th, 2024 02:40
@BC Bikerider download bios 1.16 then run the executable file
BC Bikerider
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June 4th, 2024 03:23
@hj-2024 which process did you use, reboot and f12 to the bios flash menu. System won't let me load the file name?? thanks
Grum99
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June 4th, 2024 07:09
I'm getting the same issue. Is it safe to use 0.1.16.0 with a more up to date version out there? Dell customer service have truly been awful when Ive contacted them about this issue
aewit
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June 4th, 2024 11:01
downgrading to 0.1.16 seems to work. Also disabled the installation of hardware drivers through windows update by GPO or registry edit.
Grum99
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June 4th, 2024 12:45
@aewit is this safe to do?
hj-2024
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June 4th, 2024 14:17
@BC Bikerider while the windows still running, download the executable file and run on windows, then follow the process
Racerx-67
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June 4th, 2024 16:54
Called Customer support and spoke to some one in technical (apparently) who claimed they knew nothing about any issues. SO I have loaded the older bios onto my 5405 (which is related to the 5505) and it has fixed it. But there was no admission there is an issue with the 1.17.0 bios update.
(edited)
BC Bikerider
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June 4th, 2024 17:01
@hj-2024 Thanks for the assistance. As you indicated, this has worked temporarily until the pause on Windows update expires in a week or two. I thought it was not going to work, as the system crashed during the initial stages of the bios update and I was worried the bios would unrecoverable if there was half of 1.16 and half of 1.17 installed. Working for now. We need a way to let Dell know about the problem, so they can issue an update.
BC Bikerider
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June 4th, 2024 17:02
@Racerx-67 Did they tell you how to report the problem or just ignore you.
Chaddwinkle
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June 4th, 2024 23:31
@hj-2024 where are you finding this driver? I can't seem to find it on dell's website. Thanks.
Marc-XX
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June 4th, 2024 23:44
Hello,
we have the same problem with several 5505!
Does anyone here have a link to download the 1.16 BIOS?
I have found one but when installing it, I get a message that this BIOS is not running on the system and the installation is canceled.
MANY THANKS