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June 2nd, 2024 05:37

Rubber foot came off too

I've had this Dell Inspiron 16 laptop for aprox. 3 months now and one of the rubber feet fell off the bottom of my Laptop. I inquired about replacement part (which I would think would be worth about $1.00 or so and they sent me a quote for $72.01 for replacement part. They also said the warranty doesn't cover the rubber feet. Hey, the laptop is scratching my table and it slips all around without these rubber feet doing their job! I am so turned off by Dell now. My previous Dell laptop is over 10 year old and the rubber feet never fell off. Why did this one fail so quickly? I am not happy. My wife's HP laptop is about 4 years old now and the rubber feet on her laptop is holding up just fine too. Poor customer service Dell.

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June 2nd, 2024 10:52

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