I had the same problem and i followed this video and then on the boot i pressed f12 it showed me option to press f5 to run diagnostics when i pressed it the pc rebooted and got back to working normally.
This seems to be an issue with the Windows OS. Has there been any recent software changes made like installing a new game, application or Windows updates?
Restart the computer & tap F2 to get into BIOS & set BIOS to defaults.
If the system still does not boot, try a system reset. When you see the Dell logo power off the computer using the power button. Turn it back on & power off again using the power button when you see the Dell logo. Try this for 3-4 times &the system enter the advanced repair options where you can reset the system back to factory settings.
Please note- There are chances that you may lose all data.
Display test working perfectly but i am facing only black screen issue after dell logo and F2 Bios and F12 Boot Menu function not work still black screen.
I actually have the same problem but it’s a bit different. My desktop was fine when I had to left to get groceries, but I found out my brother had tampered with it when I got home. My dell computer is a bit old, however the computer is stuck on a black screen when i turn it on. The dell loading screen appears, but after it loads it is stuck on a black screen, with a white underscore flickering as though I should be able to type something, but when I try to click a key, it makes a beeping sound.
i'm actually unable to reach BIOS as well, as I turn my computer on, it gives me the dell logo, and when I try to boot into BIOS by either F2 or F12 keys, it shows me the 'loading BIOS' and the bar on the screen and turns off
Handsome Devil
1 Rookie
1 Rookie
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30 Posts
1
September 27th, 2020 09:00
@DELL-Cares
Finally I solved my solution
I tried to downgrade bios version and finally got success.
Now, access Bios and Boot Menu and reinstall windows again
smokhtar
1 Message
0
August 15th, 2023 13:30
I had the same problem and i followed this video and then on the boot i pressed f12 it showed me option to press f5 to run diagnostics when i pressed it the pc rebooted and got back to working normally.
Dell-Brad L
Community Manager
Community Manager
•
2.3K Posts
0
August 4th, 2023 22:00
Helpful video:
(edited)
AdrianG001
4 Operator
4 Operator
•
4K Posts
0
September 23rd, 2020 04:00
This seems to be an issue with the Windows OS. Has there been any recent software changes made like installing a new game, application or Windows updates?
Restart the computer & tap F2 to get into BIOS & set BIOS to defaults.
If the system still does not boot, try a system reset. When you see the Dell logo power off the computer using the power button. Turn it back on & power off again using the power button when you see the Dell logo. Try this for 3-4 times &the system enter the advanced repair options where you can reset the system back to factory settings.
Please note- There are chances that you may lose all data.
Handsome Devil
1 Rookie
1 Rookie
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30 Posts
0
September 24th, 2020 04:00
No response still system shows black after dell logo, even recover bios but no response
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
0
September 24th, 2020 05:00
Welcome to the Dell Community @Handsome Devil
Try holding down the " D " key and power-on.
Does it cycle through the Display Test???
To better assist you, the members would need the exact model number of your laptop/desktop???
Identify your Dell:
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...
Best regards,
U2
PLEASE DO NOT POST ANY SERVICE TAGS!!!
Handsome Devil
1 Rookie
1 Rookie
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30 Posts
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September 24th, 2020 22:00
its working perfectly but i am facing only black screen issue after dell logo and F2 Bios and F12 Boot Menu function not work still black screen.
Handsome Devil
1 Rookie
1 Rookie
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30 Posts
0
September 25th, 2020 04:00
Display test working perfectly but i am facing only black screen issue after dell logo and F2 Bios and F12 Boot Menu function not work still black screen.
Qusai666
3 Posts
1
December 16th, 2020 11:00
Hi dear ,
good evening @Handsome @U2CAMEB4ME @AdrianG001 ,
can you please write me in details how you solved the issue, I’m facing same problem , even (cntrl +alt+ delete) isn’t responding!
I mean can you write me the steps of how to downgrade bios and how to enter boot menu please sir 🥺
best regards
Left Handy
9 Posts
0
January 4th, 2021 08:00
Steps to down grading BIOS with a black screen... yes please!
lottla
1 Message
0
September 1st, 2021 20:00
I actually have the same problem but it’s a bit different. My desktop was fine when I had to left to get groceries, but I found out my brother had tampered with it when I got home. My dell computer is a bit old, however the computer is stuck on a black screen when i turn it on. The dell loading screen appears, but after it loads it is stuck on a black screen, with a white underscore flickering as though I should be able to type something, but when I try to click a key, it makes a beeping sound.
aryan0308e
11 Posts
0
September 16th, 2021 20:00
How to downgrade bios through black screen?
inspiron5590user
1 Message
0
November 15th, 2021 15:00
i'm actually unable to reach BIOS as well, as I turn my computer on, it gives me the dell logo, and when I try to boot into BIOS by either F2 or F12 keys, it shows me the 'loading BIOS' and the bar on the screen and turns off
Proshanto
2 Posts
0
March 3rd, 2022 07:00
How can I downgrade bios version
Dell-Brad L
Community Manager
Community Manager
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2.3K Posts
0
March 11th, 2022 11:00
Depending on the system model, this article (How to Recover the BIOS on a Dell Computer or Tablet) might help.