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575
Driver for Latitude 7200 2-in-1 UCM-UCSI ACPI Device
Latitude 7200 2-in-1
Hi! On Device Manager, UCM-UCSI ACPI is disabled, error message: "Windows has stopped this device because it has reported problems. (Code 43)".
I uninstalled the driver and it installed automatically after. The error persists. Hardware IDs are:
ACPI\VEN_USB&DEV_C000
ACPI\USBC000
*USBC000
Not sure this has anything to do with my other thread here https://www.dell.com/community/en/conversations/latitude/latitude-7200-2-in-1-usb-c-power-issue/650d731536582e4e4f7a0fff
Please, any advice on how to solve this is welcome. :)
jsbt
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22-09-2023 21:44 PM
I resolved the issue: shut down the computer and then press the Power button during 50 seconds. Somehow it will solve the UCM-UCSI ACPI Device issue. I restarted the computer a couple of times and the driver issue does not come back. Issue solved.
Solution by Zephyrus, worked also on his Lenovo https://www.reddit.com/r/ZephyrusG14/comments/kr1hkr/any_one_have_ucmucsi_acpi_device_and_usbc_not/?rdt=60117
(edited)
Kennabytes
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22 Posts
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22-09-2023 15:25 PM
This might be a problem with the USB C port. Testing the hardware with the Dell Hardware Diagnostics would be a good next step in identifying the problem - How to Run a Preboot Diagnostic Test on a Dell Computer | Dell UK
jsbt
5 Posts
0
22-09-2023 20:25 PM
Thank you. I did the Preboot Diagnostic Test, everything is fine, no issues. Also, I updated the BIOS to 1.24.0 and the driver issue code 43 persists.
I checked the tab Events for this driver and I can see it is started, configured, but then it will be deleted automatically, please check image below:
Any idea on how to solve this is welcome!
(edited)
Kennabytes
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23-09-2023 12:54 PM
As simple as clearing the power! Glad you got it resolved.