1 Rookie
•
5 Posts
1
90
Laptop battery suddenly drop from 35 percent to 7 percent
Latitude 5400
I have bought this used dell latitude 5400. I used it about 8 times and out of those 8 times i got this issue 3 times that my laptop battery suddenly dropped to 7 percent from 35 percent. I run battery test through bios, Dell power Manager and HWDmonitor and it shows the battery health is excellent.
I think updates were installing in the background when this happened. I don't know if that would be the issue.
I don't know if that is normal or there is something wrong with the battery
ejn63
10 Elder
10 Elder
•
24.7K Posts
1
August 13th, 2024 14:50
I would at minimum insist the seller replace the battery with a new, OEM unit. If they won't, return the system for a refund.
ejn63
10 Elder
10 Elder
•
24.7K Posts
0
August 13th, 2024 13:41
Run a battery report:
Open a command prompt with administrator privileges and type
powercfg /batteryreport
What are the current and design charge capacities of the battery (NOT the current charge state, which is what the "health" relies on!)?
fahadsyed
1 Rookie
1 Rookie
•
5 Posts
1
August 13th, 2024 13:47
@ejn63 full capacity is 31,260 mWh and charge capacity is 29,975
ejn63
10 Elder
10 Elder
•
24.7K Posts
1
August 13th, 2024 13:50
Depending on the battery you have, it should be 42, 51 or 68 WHr -- meaning it has lost at least 30% of its design capacity. Translation: you need a new battery.
fahadsyed
1 Rookie
1 Rookie
•
5 Posts
1
August 13th, 2024 14:02
@ejn63 thanks another thing if i may ask,
Its design capacity is 31,200 mWh
But in the official site and as you mentioned that my battery capacity should either be 42, 51 or 68 MWH
Does it mean that my laptop has no original battery
Thanks
ejn63
10 Elder
10 Elder
•
24.7K Posts
1
August 13th, 2024 14:07
Only you can answer that question. If it was purchased from Dell as new, it has an OEM battery of one of the three capacities. If it was purchased used, anything could have happened to the system, including replacement of the battery with something incompatible, lower in capacity, or third party. Only your seller can tell you.
The system is four years or more old, so even with an OEM battery it's overdue for replacement if it's the original battery.
(edited)
fahadsyed
1 Rookie
1 Rookie
•
5 Posts
1
August 13th, 2024 14:44
@ejn63 i don't know the answer i asked the seller he said that its not the issue.
I don't know is he lying or not. I don't think its logical.
I value your advice, if my battery is not original and it provides low power then this laptop is designed for isn't this causing the sudden drop in battery,
And is this battery good for my laptop isn't this battery gonna disturb the performance of this laptop and harm it in the long run.
I have recently purchased it so i can return it
Please let me know of your opinion
Thanks in advance
Regards
Fahad
fahadsyed
1 Rookie
1 Rookie
•
5 Posts
1
August 13th, 2024 14:54
@ejn63 thank you very much