Precision 7520 factory image - Ubuntu 16.04 LTS

Hi all

Back in 2018, we purchased a Precision 7520 with Ubuntu 16.04 preinstalled on the system. This system has a 5 year extended warranty.

For whatever reason, the system did not ship with some recovery media, so I am attempting to download the factory image from the dell support site.

I can find the correct recovery image here--

<ADMIN NOTE: Broken link has been removed from this post by Dell>

However, attempting to download the file after entering the system tag brings up an error page stating:

"No Drivers found. It may be the link you followed to get here is not working or the content you are looking for has been removed and is no longer available."

I have spent some time on support live chat and they referred me to the forums or to the Canonical site as the chat is for Windows support only apparently. Quite what the OS has to do with a broken download link on the Dell site is beyond me. Apparently the normal email support will also tell me to come here.

Can this be escalated and the download link fixed as this is not good enough for a very expensive piece of hardware that was specifically purchased with a 5 year support contract to avoid EXACTLY this type of thing occurring.

TIA