XPS 13 - no bootable devices

Question

Hello, I did clean install of ubuntu on my xps 13(9730), downloaded the iso to usb and installed the it. Every thing went fine but when I booted the ubuntu it said that no bootable devices found. I tried booting from uefi mode and it worked, the ubuntu booted.So I went to the BIOS and changed the settings  to boot from uefi mode, but it didn't work, the ubuntu won't boot. Hope you can help me find the right direction. Thanks and have a good day.

speedstep · Answer

SECURE BOOT OFF

18.04.3

http://releases.ubuntu.com/18.04/ubuntu-18.04.3-desktop-amd64.iso

If you broke your windows you will have to erase the drive and install from scratch.

Installing ALONGSIDE windows is the recommended approach.

SATA OPERATION for the drive should be AHCI not IRRT

U2CAMEB4ME · Answer

Welcome to the Dell Community @thebuddha

If you do install Windows make sure to check your HDD/SSD firmware updates before installing Ubuntu.

Toshiba SSD's are notorious for that type of problem.

Toshiba Solid State Drive Firmware Update for KXG5AZNV256G / KXG5AZNV512G / KXG5AZNV1T02

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=4jgv3&oscode=wt64a&productcode=xps-13-9370-laptop

Toshiba Solid State Drive Firmware Update for KXG50PNV1T02 / KXG50PNV2T04

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=5j2mj&oscode=wt64a&productcode=xps-13-9370-laptop

Toshiba Solid State Drive Firmware Update for KXG50ZNV256G / KXG50ZNV512G / KXG50ZNV1T02

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=7yxtm&oscode=wt64a&productcode=xps-13-9370-laptop

Toshiba Solid-state Drive Firmware Update for KXG6AZNV256G / KXG6AZNV512G / KXG6AZNV1T02

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=k5g3w&oscode=wt64a&productcode=xps-13-9370-laptop

Fixes & Enhancements

Fixes:
- Fixed the issue where an error message occurs when the drive is not detected.

Drivers for your XPS 13 9370:

https://www.dell.com/support/home/us/en/04/product-support/product/xps-13-9370-laptop/drivers

Best regards,

U2

thebuddha · Answer

I just want ubuntu on my computer, no windows or other operating systems.

I disabled the secure boot but the problem still exists.

When I turn on the computer i get the "no bootable devices".

Do I need to reinstall the ubuntu? and if so what did I do wrong?

Thanks for your reply! (:

U2CAMEB4ME · Answer

@thebuddha  What hard drive do you have installed??? Regards U2

Dornas · Answer

My Friend,

I've just bought a new Dell XPS 13 9370 and face the same problem. Have you found a way to solve the question and install only Ubuntu on your machine. If yes, would you mind sharing what's the Bios configuration for that?

U2CAMEB4ME · Answer

Welcome to the Dell Community @Dornas

Disable "Secure Boot" and Enable "AHCI"

Best regards,

U2

NOTE: There are laptops Dell sells that do not have the "AHCI" option in the BIOS!!!

Ubuntu cannot be installed on these models.

The XPS 9370 should have the option in the BIOS as there are drivers for Ubuntu 16.04 and 18.04 LTS on your support page.

https://www.dell.com/support/home/us/en/04/product-support/product/xps-13-9370-laptop/drivers

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