I also have this issue, the keys on mine that don't work are B, I, Z, 0, * that I have noticed so far. Customer service was a bit of a joke when they said that the 3rd party seller should have checked the computer functionality before shipping out. In that case the computer would assentually be used by the time I received it which would be an issue. They suggested me shipping them the computer to get the keyboard replaced but I shouldn't have to do that. I received the computer today (9/26/17) and shouldn't have issues such as this one. A full refund will be requested and now the venture of finding a different one will begin yet again....oh the struggles of dealing with company's over pricing their paper weights....quantity over quality these days I suppose!
I'm sorry for the bad experience you had with customer service. If you still want help with this, please send me a private message with the service tag and I will be more than glad to assist you.
Eimy_B
6 Operator
•
4.4K Posts
0
September 25th, 2017 11:00
Hi ,
Send me a PM with the Service Tag please.
Tadziuxs
2 Posts
0
September 26th, 2017 13:00
I did
productionteste
1 Message
0
September 26th, 2017 14:00
I also have this issue, the keys on mine that don't work are B, I, Z, 0, * that I have noticed so far. Customer service was a bit of a joke when they said that the 3rd party seller should have checked the computer functionality before shipping out. In that case the computer would assentually be used by the time I received it which would be an issue. They suggested me shipping them the computer to get the keyboard replaced but I shouldn't have to do that. I received the computer today (9/26/17) and shouldn't have issues such as this one. A full refund will be requested and now the venture of finding a different one will begin yet again....oh the struggles of dealing with company's over pricing their paper weights....quantity over quality these days I suppose!
Eimy_B
6 Operator
•
4.4K Posts
0
September 29th, 2017 08:00
Hi ,
I'm sorry for the bad experience you had with customer service. If you still want help with this, please send me a private message with the service tag and I will be more than glad to assist you.