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January 13th, 2017 10:00

New XPS 8910 tower won't wake up after sleep from keyboard or mouse

I have to use the power button. Has anyone experienced this? Did you find a solution?

Thanks for helping,


Dan

10 Elder

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45.2K Posts

January 13th, 2017 12:00

Version of Windows?

Reboot and IMMEDIATELY press F2 to open BIOS setup.

Look for an option "USB Wake" (or similar) and make sure it's ENabled. Be sure to save the change before exiting setup.

If that doesn't solve the problem (or USB Wake isn't listed in BIOS...

  1. Open Device Manager and expand list under USB
  2. Double-click a USB root hub and click its Power Management tab
  3. Uncheck box "Allow PC to turn off..."
  4. Repeat for all USB root hubs

Now expand list under Human Interface Devices in Device Manager

  1. Uncheck that same box for any HID entry with a Power Management tab.

Then go to the Windows Power options page

  1. Identify the current power plan and click link to change its settings
  2. Click link on next screen for Advanced options
  3. Disable USB Selective Suspend
  4. Save the change to power plan if prompted

Reboot and see if problem is solved...

January 14th, 2017 09:00

Thanks, Ron,

It's Windows 10. (I didn't specify it, since I thought all XPS 8910 came with Windows 10)

I appreciate your reply :-) I will let you know if it worked

Dan

January 14th, 2017 09:00

The BIOS fix worked! (I didn't have to do anything with the Device Manager)

Thanks, again!

Dan

January 25th, 2017 19:00

I enabled usb wake support (s3) on my machine.

This solved the issue.

Why is Dell sending machines out with this disabled?

1 Message

July 18th, 2017 14:00

I tried everything before this, it didn't work. You gave me the solution , appreciate it

10 Elder

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45.2K Posts

July 18th, 2017 20:00

Why is Dell sending machines out with this disabled?

Dunno.... :emotion-5:

307 Posts

July 19th, 2017 08:00

No "Dunno" does not answer the question and is not helpful at all, in fact it is a waste of time..

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