XPS 700 Delay 8-- POST HERE FROM NOW ON

Message Edited by random3vs3 on 09-09-200611:04 PM

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@CacheSyntax wrote:

The XPS 700 was supposed to be the pinnacle of Dell Computing, targeted at "enthusiasts" and "gamers." If they really wanted to change, they would have done it right from the start, after all "they spoke with many people on what they wanted in a computer."

If they wanted to change, they would have done so already. Why do they keep showing an interest yet nothing has changed?

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Part Two:

I think the XPS 700 is the pinnacle of Dell Computing - this is the most advanced and tweakable box they have ever produced and, I think I posted this weeks ago, there weren't many of us who thought Dell would produce a box which could seriously compete with any boutique makers box priced within $1000 - both visually and game play ability.

Beyond the "stop trying to save a few bucks on the design" and "design beyond the current technology" points I previously covered - here is where some other changes are playing into the situation and, yes, they are being discussed and yes, Dell knows.

The BTX mobo does offer some advantages - more slots for cards, better cooling layout which also allows for quieter operation with proper fan implementation.  I'm ok with all of that.  Now Dell needs to move away from the proprietary stuff.  Change the add-in audio cable, power button and fan connections by either providing cable conversion dongles or use standard connections and have a proprietary connector for just the proprietary things like bling LED's and diag codes.

Here's another factor which hurts Dell - if someone buys or builds from their competition - when you decide to upgrade to a new mobo you can always sell your newbie or envious buddy your old mobo - which helps offset your upgrade costs.  You can't do this with Dell - that dog won't hunt in any other chassis, It just becomes a useless mobo in your closet.

If they switch the connections or have a conversion dongle - then other companies could potentially sell a BTX mobo for a Dell chassis owner.  As Dell takes gamer/enthusiast market share - there will be companies wanting to steal some customers back (and this will push Dell to stay on top, with happy customers, who won't want to leave).  Dell need not be afraid of the competition, they need to believe they can outperform the competition, win and execute that strategy.

Dell will need to stick with the BTX for a couple more XPS product cycles in order to recoup the investment into the chassis design.  But beyond that, the slower and cooler C2D and quads could make ATX more of an option again - but they would still need to adapt to standardized connectors/cabling .

Now for the last angle where you question why Dell hasn't changed already.  You have to understand that in going after this leading edge top-of-the-line gaming/enthusiast market - Dell must switch from a "known working standardized off-the-shelf product they then integrate to sell cheaply" into a company that is doing real R&D by coming out with "we're the first to have it" platforms.  Dell is challenged to do this, it isn't an easy transistion for a large corporation.

This was very evident in the XPS 700 product.  What you saw was Dell saying they had the 590 chipset initially and they didn't want to move away from that even though they knew a long time ago that the C55 north wasn't going to be ready and they went with the C19 to get the product to market.  These are R&D setbacks which Dell didn't encounter when using "working known technology" previously. 

This also impacts schedules and release dates - no one here needs to be reminded of how that domino effect feels - once you get behind the ticking clock - you have no choice when technical challenges come up,  but to pull features to hit those committed dates.  Some of these problems were clearly out of Dell's control (C55, 7950 drivers, etc.) while others were still Dell's decision (x64, vt, dualnet, EPP, etc...).

Now where I still find myself perplexed is with the follow quandary.  Dell sees a gamer/enthusiast market at somewhere around 1M units/year and growing faster than any other pc market sector.  Does Dell want to truly dominate that market and do to Falcon, ASUS, etc... what they did to Compaq, IBM, Packard Bell, etc..? 

Or does Dell want to continue providing a real good system with lots of items which picky finicky well established gamers/enthusiasts (no offense intended) aren't happy with, but a large percentage (maybe as much as 60%) of the gamers (newbies) in this fast growing niche will love?  And they help drive the rest to Alienware as the boutique of choice and, potentially one of the last options, because of the pressure they put on the other boutiques market share and bottom line.

I think these two posts help tell us - how we got here, why we are here and what the challenges are in getting Dell to either come to us with everything we want or Dell settles for the lower half of this niche market.  It does seem odd to refer to a $2B/year market as a "niche".

Please forgive my cross posting (if you read these two posts in the DDR2 thread).

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@Toronto699 wrote:

Why Because the specs for new technology is not finalized and when it is  it may not be campatable to what u and i own today.. in order to get the best performance in new technology older technology will not accept the newer unless it is downgraded to accept  it..::conroe as an example "   there is nothing u or i can do about that.. am i happy about that well no.  i think dell thinks inside the box  and does not look outside the box box as in "upgradeability"

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Part One:

Dell is thinking outside the box - they took one step with the XPS 600 and at least two or three more steps with the XPS 700.  In other areas, they are still thinking/acting inside the box, bear with me, I'll get to those.

Other mobo manufacturers came out with products around the same time as the XPS 600 which are now supporting EPP, 800 and/or C2D's with only BIOS updates - so it isn't because of not knowing what technology is coming or being unable to support it.

It is a matter of designing a mobo not to run with high latency 667 memory - cause you'll never be able to support 800 EPP with that design.  Likewise if you design to barely run a C2D (x64, vt, clock multiplier, voltage oc'ing, etc) - then it probably won't be able to handle quad core.

The boutique companies are designing mobo's to run 667 low latency and all big time oc'ing - so 800 is really designed into the board with signal quality and parts.  That requires you be able to pump up the proc as well - again, your use quality pwa design and surround it with high quality parts on the board so that the top of the line current product doesn't cause your mobo to break a sweat - thus you have headroom for oc'ing and are going to have a better chance at being able to support future technology.

This means you don't scrimp on capacitors, pwa vendors, high latency memory or remove features to save a few bucks here or there.  This is where Dell is still inside the box.  They are still too concerned with cutting costs to maximize the profit onto the bottom line for the short term. 

Dell is starting to see the size of the gaming/enthusiast market and needs to understand that if you give these customers leading edge stuff, with all the features and it has some longevity (due to upgradability) - they will happily pay you top dollar.  Dell will also benefit from the word of mouth, benchmark scores, volume discounts, referrals, repeat business and PRESTIGE!!  Everything will come back to them ten times over compared to the equal investment in $299 boxes which cause them to lose money when support costs get added into the equation.

I'll expand on this some more with my response to Cache...as I said, bear with me - there is a logic, direction and path for how Dell got here and what Dell has to do in order to get this right...and we can help. 

Hi am going to bring a couple of posts forward from locked threads as I believe that they are important to the continuity of what we are trying to accomplish. Thanks!

DON'T CANCEL YET. LET'S GIVE DELL A CHANCE


Also, I would encourage those of you that are talking about cancelling to hang on for a few more days. I am not making any promises, but I do know that there are some discussions going on where the concern of the customer, here on the forum, may be taken seriously. Dell realizes that their customer care has been sub par,and therefore have put hundreds of millions into repair of their customer service.

If you think about it. What % of that hundreds of millions,would it cost Dell, to put into taking care of the beat up XPS 700 customer. They at some point are going to have to show, the watching stockholders, that they mean what they say, when the words, "We value you as a Dell Customer". If they cannot show us, then who in the heck are they going to show.

When a battery blows up and a computer catches fire, that is not a customer service nightmare. That is a PR nightmare cause by a technical problem. But we the XPS 700 customers are the "Direct Hit" damage of poor customer care. Dell didn't inform us. Dell didn't answer our questions. Dell didn't give us sound advice. Dell didn't tell us all we needed to know to make a wise choice. Dell didn't call us on time. Dell extensions didn't work. Dell reps weren't informed. Everything about the XPS 700 SCEAMS:

IMPROVE CUSTOMER CARE AND BEGIN WITH THE CUSTOMER

THE XPS 700 CUSTOMER

I am still pushing Dell loyalty! I am still pushing Dell improvement! I still believe in the Dell product! I think that we need to hang on and not cancel our orders. Dell needs us. They really do. They need us to BECOME satisfied and loyal customers again. My strategy is that we give Dell the best gift they could ever get right about now, with all of the struggles that they are going through. They NEED TO BE ABLE TO PROPERLY COMPENSATE US, AND TO HEAL THE WOUND BEFORE IT BECOMES PERMANENT.

I have asked many of you to send me your story. Your job, your background, your enthusiast desires and dreams, and what you expected from Dell and what you got. And I have found that there are all kinds on our thread. We have a young guy in secondary school, who managed to save $100 towards his XPS 700 and his dad kicked in the rest. We have a superintendent of schools. We have college students, we have lawyers ,teachers, nurses, engineers......And I also have discovered that many are in positions that either directly or indirectly have considerable computer purchasing power. I have already seen some of these more "powerful" types cancel and leave, and their last words were, "I will never by Dell again, and every friend and family member will hear about it. And I will change the way my company buys computers"

Dell needs to treat us well. It is one of the first steps that a company serious about changing it's customer care image MUST take.

So in the end we should stay on, and give Dell the chance to show us that they have finally "LISTENED" and that they "CARE"

DON'T CANCEL YOUR XPS 700 ORDER YET.

Hi am going to bring a couple of posts forward from locked threads as I believe that they are important to the continuity of what we are trying to accomplish. Thanks!:smileyvery-happy: for the list below # 19  Many customers are not getting shipped what they ordered and are then are put through the trouble of having to contact Dell, and ship something back, and wait again. For example, my 20 inch flat panel ultra sharp was not in my order. Instead I was shipped a 30 pound 17 inch CRT!:smileysurprised:

"Please look these over and add anything to the list that I have forgotten. I did this late last night, when I was very discouraged by the direction the thread had gone. All I did yesterday was PM and write and answer emails. Talk with Dell and other sources but I found no place to jump in on the thread as every post was about tracking numbers and box weight, and Fed Ex truck speed!!! Now don't get me wrong. I am as excited as all heck that the systems are coming, but if it causes us to FORGET the issues that were once so important to many of us, then I think the enthusiasm has hurt us in the long run. Already issues are coming up with the systems. REMEMBER, that there are many who have still not been called. There are many Pent D members who are watching the Core 2's ship. I mean, come on. How does that make them feel when they ONLY took the Gift card because they were tired of waiting. Now remember what I said, that news might be coming regarding Dell upgrading ALL orders to Core 2. I still think that may come. But I beg you ALL to not allow that to cause you to lose sight of what is going on. DELL SHOULD BE GIVING EVERYONE CORE 2's. That is a no brainer. We need to stick together and if one suffers we all suffer, because at the end of the day, if we don't take advantage of the place that we have all suffered through then NOTHING will change. You will still get on the phone with tech support and they still won't be able to help and on and on and on......I  GO ON THE RECORD RIGHT NOW SAYING THAT I WANT TO HAVE A DISCUSSION WITH A HIGH RANKING DELL OFFICIAL THAT WILL LISTEN TO THE CONCERNS THAT EVERY FORUM MEMBER HERE HAS. AND DELL... I WANT YOU TO SUCCEED. I WANT YOU TO BECOME THE FIRST LARGE CORPORATION THAT CRACKS THE "ENTHUSIAST" BARRIER, AND MAKES A TOTALLY 'WIDE-OPEN " COMPUTER THAT WE WILL BRAG ABOUT!! It is not too late Dell. Most of us will not only forgive but we will help to make you a better company. But don't just say, "My bad, I am sorry. We value you as a important Dell customer."  

1) The 590 is not what Dell claimed. Since there was no qualification in the ad, then Dell has misrepresented the nVidia 590 chipset. Too many features are disabled (800 mem, raid 5 and 10, 2enet, teaming, ip accel, linkboost, etc)

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2) The X-FI sound card is not what Dell claimed. Since there was no qualification in the ad , then Dell has misrepresented the Creative X-FI sound card (which they are now implying that they will give return authorizations and refunds - which may/may not actually happen)

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3) Dell advertised a highly expandable and upgradeable computer. Yet unless the motherboard can be changed to the newer version there are very few upgrade possiblities (due to proprietary power switch, bling leds and add-in audio card front panel mic/headphone)

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4) Dell mislead the customers in their ads by showcasing the new nVidia 7950GX2 cards in the Quad configuration. It is not a choice, and has been removed from the configuration .

 

5) Dell mislead the customers by selling a product that was not complete and ready to ship. Already long wait times of 1 month turned into 3 months (Dell could've easily avoided this by offering it as a "pre-order" rather than implying it was ready for build/ship/delivery as Purely You).

 

6) Dell, mislead the customer, buy telling the customer that they were offering an upgrade, when in fact it did not turn out to be an upgrade. Demonstrated by the fact that a brand new customer could order the same processor for the exact same price as the pre July 18 customer. UPGRADE was a misleading term.

 

7) Dell decieved the customer in that they told the customer that although the legal ship date would be in October, the actualy ship date could be as early as one week and shouldn't be more then 2 (something they couldn't be required to live up to).

 

8) Dell decieved the customer as they told customers that if they kept the outdated Pentium D processors that their order would ship right away, and much faster then the Core 2 orders. This hasn't happened and Core 2 machines have shipped ahead of Pentium D machines.

 

9) Dell decieved the customers by indicating that new ship dates would be in the order of the original dates. That has not happened. Identical orders placed in July shipped before the same order placed on June 5. There was no order as promised. One recent example had an order of Aug 14 shipping on Aug 20 jumping ahead of many June/July orders)

 

10) Dell has not called some customers to date, including the Canadians and Europeans and South Americans (Chile  and US. )

 

11) Free over night shipping that was promised was not always honored.

12) Dell misrepresented the capabilities of the XPS 700 by the specs given on the configuration. Dell said that the 10,000 rpm Raid 0 320GB hard drives were 3Gbs hard drives. Those hard drives do not exist.

13) Dell misled the customer when they allowed the customer to configure systems that included 2 double slot video cards with 3 other pieces of hardware in 3 more PCI slots. The customer that thought he could also add a dual TV tuner, Physics Accelerator, and X-FI sound card, later found out that he would have to change is configuration

14) Dell sent false messages to XPS 700 customers through their on-line and phone customer care representatives. They gave false, and most times meaningless shipping dates which continued to dishonestly pulled the customer along, which subsequently eliminated the customers thoughts of canceling.

15) Dell repeatedly gave inaccurate explanations for the reasons that the XPS 700 was not shipping. The excuses included, shortages of aluminum, Geforce 7950GX2 out of stock, heat/cooling issues not resolved, software compatibility problems, CD/DVD not working properly, Intel hasn't shipped the processors, release dates were outside of Dell's control as other vendors had to give the OK,  and on and on.

16) Dell was not fair and consistent with the customers at the time of "The Call". There was a wide range of options made available at the time of the call, when the customer had to chose the $200 gift card / Core 2 modification. Some were told that the 7950 was available and some were not. Some got the Core 2 plus the gift card. Some were allowed to negotiate and some were told, "take it or cancel". Some got dual 7900GTX cards and some a single 7900GTX. The number of options are too many to list here.

17) The information on the web site regarding a person's ship date often didn't change for some customers, while for others they reported constant updates with new ship dates. Often the information of the Order Status page was blantantly inaccurate. Those that used the automated phone system to check dates were often perplexed as a computer could be in the boxing state for up to 10 days, with the ship date being 2 months out!

18) Customers that have received  XPS 700 have been reporting many problems with the machine and the list is up to 14 issues that require attention of some kind. A list of those can be seen on this thread , Post #    So far one machine was returned due to the number of problems and a replacement is being shipped.

IS 18 MAJOR ISSUES ENOUGH TO MAKE UP A  CUSTOMER'S MIND TO ASK DELL TO TAKE CARE OF US?

If we don't impact Dell today, with what we know about the XPS 700, and what we have all experienced from one degree to another, then Dell will not feel the NEED or the RESPONSIBILITY to repair the damage and compensate the customer. As T3raYon and Mr Anderson just contributed, are WE looking out for the needs of others or is it just about  "MY COMPUTER"?

And are things starting to come into a sharper focus? When we had a lenghty thread discussing the PCI slot issue and could not get an answer from Dell to save our lives!  Could it have been because the mysterious nVidia 590 / Intel platform was not really ready to go?  Did Dell over estimate the abilities of their engineers? Did anyone in Dell really know what the board would look like and what it could do way back then? Go back and do some reading. Everyone else knew that it wasn't ready and maybe Dell did to, but it was too late. Too late that is, if being honest with us, the knowledgeable "enthusiasts", wasn't one of Dell's choices because it wouldn't have looked good to the watching financial community.

And finally, why am I allowed to take these liberties and do some speculation? Because Dell hasn't given us an explanation. My next addition to the now 18 points will be around the discussion of the number of excuses that Dell threw at us!! Any one want to help me on that? Or are you chasing the Fed Ex truck!! :smileyvery-happycouldn't resist, as I have chased the truck to get my X-FI Elite that I paid to have Next Day Aired so it would be here when my xps 700 arrived. It got here on June 27th:smileysurprised

Message Edited by gbakmars on 09-10-200610:40 AM

STUCKINARUT PUT THIS TOGETHER FOR US AND REFERENCED DEADITES THREAD WHICH IS LINKED AT THE BOTTOM:smileyvery-happy:

Here are some problems and gripes that have come up from those that have received their systems.

1. Reports of power cords not working or are extremely touchy when connected to monitors and tower.

2. Reports of problems with mouse, having to click several times before getting it to work. Some have solved the problem with updating the drivers.

3. Reports of problems with the front USB ports. Back ports working fine.

4. Reports of problems with the sound card, some not having the wires connected in the correct places from board to card, or sound cutting out altogether at times.

5. Reports of having to  remove one of the front grill flaps to be able to access the SB Aud. 2 ZS front panel.  To get to the headphone, line in jacks,   midi inputs, fire wire input, and adjust  the volume.

6.  The front grill flaps are a bit annoying.  They don't close all the way when you close the DVD drives, you have to give them a little help.

7. As huge as the case is there is not much room inside to add stuff and the wiring is very sloppy.

8.  The side door is hard to get off and put back on and after a couple of removals sometimes unable to open at all.

9. 13 in 1 card reader not being detected by BIOS and Windows Device Manager.

10. Floppy drive and 13 in 1 card reader loose. Can be tightened with extra screw but should have been done at factory.

11. Reset button missing.  Really needs one.

12. Optical drive buttons are flimsy and become hidden once the drive opens, requiring the user to push the drive tray in to close it.

13 Power button, some reports of it breaking or was flimsy.

14 .Some reports of systems being shipped with missing components or wrong components, this includes keyboards.

15. Reports of runaway fans after a few hours.

Here is the thread that you can read up on these or post additonal problems/gripes as you come across them.

http://forums.us.dell.com/supportforums/board/message?board.id=xps_desk_genhdw&message.id=24541&jump=true

Message Edited by docpete6 on 09-10-200610:30 AM

 If you would like me to email you a copy of the Proposal sent to Dell, then send me a PM and give me your name and email address. Dell is reading these posts!!!   YOU NEED TO BE AWARE OF THIS: iF YOU REMOVE THE CORE 2 CPU AND PUT IN A DUAL CORE,THERE IS ALMOST NO DIFFERENCE BETWEEN THE XPS 600 AND THE  XPS 700. ALMOST NONE!!! THE MOTHERBOARD IN YOUR COMPUTER IS A GLORIFIED NFORCE 4 !! WHEN ASUS SHIPS THEIR FIRST nVidia 590 BOARD WE WILL NOT BE HAPPY!!

                        THE PROPOSAL IS FINISHED

For those that are interested, I have sent the proposal into Dell. What is most amazing to me, is that Dell advertised that the XPS 700 would be "leveraging the power of the new nVidia 590 chipset" There was NEVER anyway that any customer would ever have been able to predict ahead of time that the chipset in the XPS 700 would end up being a completely "dumbed down" version. Many of us, and me included were drawn to the XPS 700 because of 2 MAJOR features. 1) It was offering the NEW Quad SLI Video Cards. Everyone knew at the time that nVidia was not releasing drivers for retail vendors and that if you wanted Quad, you needed to go to Dell. 2) Dell had WHAT NO ONE ELSE HAD. They add the nVidia 590 chipset!!  I turned down the replacement shipment of my XPS 600, and substituted the XPS 700 for one reason only: THE NVIDIA 590 CHIPSET I passed up immediate delivery and gave up my discount and paid an extra $1500 because I wanted that chipset!!

As time passed this summer it started to concern me because of all the things that were happening, and because of the continued delays, that it was a possibility that our orders would not have the hardware that lured us in. Has one single person received an order with the Quad video cards? Doesn't that bother you? I no longer have the time to write these long posts to convince everyone something that is SO OBVIOUS!  Who has run CPU-z or nTunes and had it read that the chipset is the nVidia 590? Doesn’t that bother you? And doesn't it concern you, that when I point blank asked a member of the XPS 700 resolutions team if the EPP 800 memory would be fully supported by the XPS 700, that the answer was YES?  But then, on August 24, Lionel in his "Rampant Speculation" speech, flat out says NO IT DOESN'T SUPPORT THE EPP 800 MEMORY.  And when I asked the XPS 700 resolutions team if the nVidia 590 chipset would support all of the features that nVidia boasts on their website, and they came back and flat out said that they talked with the tech people and the answer was that it is the 590 and it will have all of the features advertised!! Doesn't that bother you, that on August 24 Lionel decides to let us know that we should stop speculating, and NO IT DOESN"T SUPPORT THOSE FEATURES!!

My goodness!! Dell employees that are on the XPS TEAM couldn't even get it right! Dell advertised it! Employees verified it, multiple times! All summer long Dell was dead silent regarding many of our questions and concerns. A 3 month wait!! No explanation WHY. Mary on behalf of Dell only tells us that Dell cannot tell us some things because of the parties involved, and we just need to trust Dell!! WE WERE MISLED! And I resent it that Lionel, on August 24, rebukes our speculation, when all we had to go on in the vacuum that Dell created, was information from his XPS TEAM, and information on the Dell web page! Our information wasn't "ALLEGED". He then he informs us that "We chose not to support some of the features.,"  If Dell wants to build the XPS700 that way, then that is their right, but they have no right to do it and not tell us when the XPS 700 goes on sale. They have no right to go an entire summer and not tell us what they have done, and what they are selling. Lionel needs to understand that his own employees were speculating and passing along the wrong information. And it wasn't like I asked an uninformed rep on the phone to tell me what the nVidia 590 was capable of. I ASKED THE XPS RESOLUTIONS TEAM SPECIALIST!!! HE CHECKED WITH HIS XPS TECHNICIANS!! IN WRITING THEY TOLD US THAT THE NVIIDIA 590 WOULD HAVE ALL OF THE FEATURES ADVERTISED.

Dell sold me the XPS 700 built on the fully functional 590 chipset and that is what I paid an extra $1500 for and that is what I am waiting for!! People keep asking me why I am not opening up my computer. And my answer is that Dell did not send me what I paid for. I waited 3 months this summer for a improperly advertised, disfeatured down computer, and it is WRONG! I lost my entire summer. I didn't teach summer school for the first time in 5 years and lost another $3500!! I set aside my precious time to work on an important project. DELL DID THE WRONG THING! And it appears that they knew what they were doing from the beginning! When Lionel says that Dell "Wanted to ensure standardization across our product line"  I can't tell you how  upsetting was to me! THEY KNEW WHAT THEY HAD DONE! When Dell chose to advertised their first truly UPGRADEABLE AND EXPANDABLE HIGH PERFROMANCE ENTHUSIAST COMPUTER,  WHY DOES A DELL DIMENSION DESKTOP $459 COMPUTER HAVE TO HAVE ANY COMPATIBILITY WITH THE MONSTER XPS 700!!! THAT REASONING IS A HUGE CONTRADICTION!

This summer, when I read an article in MaximumPC on their DREAM MACHINE, and saw that they told the customer not to bother trying to build this machine themselves as the nVidia 590 chipset is not yet finished and for sale, and that they built theirs with a "ugly" BETA version, I KNEW WE WERE IN TROUBLE!! I would love to know what was in the computer that Dell shipped out to reviewers and expos!

Remember what I said about YESTERDAY'S TECHNOLOGY AT YESTERDAY'S PRICES and the DOMINO EFFECT?

IT IS HAPPENING! THE PENTIUM D BECAME YESTERDAY'S TECNOLOGY and now guess what? DELL'S VERSION OF THE NVIDIA 590 IS YESTERDAY'S TECHNOLOGY!!!   Asus is now taking orders on their new MOTHERBOARD built on a "finished and fully functional" nVidia 590. And some of us still have not received the computer!

And I am so glad that Dell has chosen to set our minds at ease, when Lionel let us know that the "XPS 700 is the first system we've introduced that was designed to support an industry-standard BTX system board down the road. ...and, to accommodate FUTURE technology you can, Swap out the system board."

GOOD NEWS AND BAD NEWS!  THE GOOD NEWS: YOU CAN SWAP    THE BAD NEWS: THE FUTURE IS HERE!!!

SO WHAT DO YOU THINK THE PROPOSAL ASKED DELL TO DO?

For one moment, take time to reflect on what it was that you thought you were going to get, when you purchased your XPS 700 months ago. Was there an uncontained excitement, when you heard about Dell having QUAD!! Was their tons of joy when you discovered that the new state of the art nVidia 590 chipset was yours for the buying, so much sooner then what the retail market would see? Did the Mary video, send goosebumps up your spine as she described the UPGRADEABLE and EXPANDABLE XPS 700 built on the nVidia 590 Chipset!! Don't allow Dell's massive delays to rob you of what you ordered!

And this picture bothers me greatly!!

Newer Revision Motherboard