Also, share the picture of the screen with the black spot.
To share the picture, click on 'Use rich formatting' icon. Once you click on the icon, a window will open. Click on 'Browse' to browse the image. Once the file is uploaded, click on 'Insert'.
Run the LCD built in self-test. Here are the steps:
Turn the computer off.
Press and hold the D key while pressing the power button. This will start the BIST.
The screen will display multiple flashing colors. Look for lines, distortion, or any other video issues you have observed.
The laptop will restart when the test is finished.
Please share if you have the pixel on the test screen as well.
Dell-Garima G
118 Posts
0
October 30th, 2013 00:00
Hi angeluzdawn,
Please share the exact system model.
Also, share the picture of the screen with the black spot.
To share the picture, click on 'Use rich formatting' icon. Once you click on the icon, a window will open. Click on 'Browse' to browse the image. Once the file is uploaded, click on 'Insert'.
Run the LCD built in self-test. Here are the steps:
Please share if you have the pixel on the test screen as well.
Awaiting your response.