This post is more than 5 years old
1 Rookie
•
7 Posts
0
384185
November 15th, 2012 12:00
Driver for webcam in Latitude E5420 ()
Hi,
how (where I can find) to install driver for integrated webcam in Latitude E5420 (<ADMIN NOTE: Service tag removed per privacy policy>)?
Thanks
No Events found!
gauxrox
1 Rookie
•
7 Posts
0
November 17th, 2012 06:00
Hi, thanks for help me.
I download, install, reboot the windows 7 and the follow message appears: "there is no webcam".
See screenshot above
http://tinypic.com/r/hwilu8/6
DELL-Satya P
803 Posts
0
November 15th, 2012 12:00
Hi gauxrox,
Please try to download this file which will install the Dell Webcam Central application and driver. This application is for SX2210 monitor but I hope this should work on this system also.
Dell Webcam Central: http://bit.ly/i8RkJO
You can also download webcam central from the My Dell Downloads application if it is installed on the system. You can register and install My Dell Downloads by following the steps given in this link: http://dell.to/QnbTt9
Please reply if you have any further questions.
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
November 17th, 2012 13:00
gauxrox,
Did you recently install/reinstall the operating system? If yes, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.
Try reading...
Troubleshooting the Dell Webcam and Dell Webcam Central Software
You can try this file, also known as Dell Webcam Central.
Create a new unrestricted user account and try the webcam. Did the webcam work?
If yes, log out and log back in to your account and try the webcam. Did the webcam work?
If no, then the webcam became detached from the motherboard, usually near the webcam
If your computer is under warranty, click on the blue DELL-Satya P on the nexr page, start conversation and please provide the following...
First and last name
shipping address
phone
email address
service tag
Rick
gauxrox
1 Rookie
•
7 Posts
0
November 19th, 2012 01:00
Hi Rick, thanks for help me.
In "Drivers & Downloads" session, after type my service tag, under input, I have four itens:
ALPS ELECTRIC-Driver
Dell-Driver
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
November 19th, 2012 03:00
gauxrox,
Then that means that Windows and/or Dell Webcam Central provide the drivers for your system.
See if your system has the old preboot diagnostics, should look like Webcam Diagnostics If it's the same, then see if the webcam shows in the symptom tree.
Rick
gauxrox
1 Rookie
•
7 Posts
0
November 20th, 2012 09:00
Hi Rick,
I download, install and reboot but windows 7 and the follow message appears: "there is no webcam". (See screenshot)
In Computer > Device Manager, there is NOT a listing for imaging devices. (See 2.f here)
My preboot diagnostics don't show this option.
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
November 20th, 2012 18:00
gauxrox,
Do you have Fast Access Facial Recognition software installed?
What happens when you try Test Webcam ? After you click allow, does it work?
Rick
gauxrox
1 Rookie
•
7 Posts
0
November 21st, 2012 01:00
no
The system show this message: It's not possible to find camera.
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
November 21st, 2012 03:00
gauxrox,
So it sounds like your webcxam became detached from the motherboard, usually near the webcam.
If under warranty, click on the Blue DELL-Satya P on the next page, start conversation with and please provide the following...
first and last name
shipping address
phone
email address
service tag
Rick