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1 Rookie
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51 Posts
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497122
February 25th, 2010 06:00
Error Code 2000-0142,Msg: Unit 1: Driver Self Test failed. Status byte =79.
I ran the Dell Pre-Boot System Assessment Build 4104 :
I held the F(sub n) key and pressing the power button allowed the Pre-Boot System Assessment Build 4101 test to run. Error codes are as follows:
1.0 Error Code 0142, Msg: Error Code 2000-0142, Msg: Unit 1: Driver Self Test failed. Status byte =79.
2.0 Ran Extented Test: Error Code 3600.01.23, Battery test failed – reporting attached charger.
Also, I was able to boot into safe mode okay, however, System Restore would not proceed. The error message: The disk OS (C:) has errors, check the disk for errors. I checked both boxes, clicked start and kept getting “Schedule disk check next time you start the computer. I never was able to run the disk check.
Please help,
Thank you,
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ejn63
11 Legend
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September 26th, 2010 05:00
It isn't going to be fixed remotely - the hard drive needs to be physically replaced. They will send you a replacement if you contact support with the error code.
ejn63
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February 25th, 2010 06:00
You need to replace the failed hard drive, and then reload everything.
BLPHI
2 Posts
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June 11th, 2010 09:00
I have exactly the same problem,
Did you manage to fix the problem?
nikolego
9 Posts
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July 2nd, 2010 19:00
I disagree with your answer. If it was a failling hard drive why would I be able to still be able to access everything under windows with an external monitor? When a hard drive crashes is doesn't work, mine functions. What part of the functional hard drive would still make it fail?
SparTodd
5 Posts
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July 23rd, 2010 04:00
This just happened to me two days ago. I spent a day trying to fix it and then called Dell, and they're sending out a new HD. Laptop isn't even three months old.
My question is, since I have to send back the original HD because of warranty considerations, should I be concerned about any sensitive data (like bank account numbers, top secret code I'm developing) being extracted from the old HD?
ejn63
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July 23rd, 2010 04:00
If you can still access the drive, you can wipe it clean with a utility such as
http://www.dban.org/
If you cannot, and are concerned about the data, DO NOT have Dell replace the drive - buy your own replacement. Dell will charge you significantly more than the real replacement cost if you don't return the faulty drive, but they do require a return in case of warranty replacement, unless you purchased the "keep your drive" option with the system (this is only as I recall, an option on business systems such as Latitude, OptiPlex and Precision).
ejn63
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July 23rd, 2010 05:00
There is no point in installing Windows - no, using a wipe utility won't void anything (just don't open the drive case itself, which WOULD void the warranty). They simply need the drive back when you receive the replacement.
SparTodd
5 Posts
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July 23rd, 2010 05:00
Gotcha, thanks again for the help!
SparTodd
5 Posts
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July 23rd, 2010 05:00
Thanks for the suggestions, ejn63. The only way I can access the drive is to reinstall Windows. The repair function didn't work at all. If I reformat the drive or wipe it clean with another utility, will it invalidate my warranty?
BLPHI
2 Posts
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August 14th, 2010 09:00
If you don't have much on your laptop or you have an external storage device try restoring to factory settings, mine works perfectly now & theres no costs,
jeff frank
1 Message
1
September 25th, 2010 20:00
My Laptop is still under warranty. I hope I can get Dell to fix this over the internet.
yerby56
1 Rookie
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51 Posts
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September 26th, 2010 08:00
Dell sent me a replacement HD.
MrMach5
1 Message
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September 27th, 2010 14:00
Hey all. So about a week ago my Dell Inspiron 1420 started getting hung up. About every 10 minutes, Windows freezes temporarily for anywhere between 5-60 seconds. Doesn't matter what I am doing, it will happen.
I ran all types of virus scans and whatnot. I then tried defrag'ing, and it told me that I couldn't due to inconsitencies with the drive. I then ran the Pre-Boot Assessment and got this exact error message.
I'm not sure what to do, since my hard drive is operational. I can access everything fine.. I just have this annoying hang up/freeze issue.
I really don't want to buy a new HD and reload everything. Is this probably my only option?
Jessica.Lowe
6 Posts
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October 22nd, 2010 17:00
It is just the solution for my problem, Many thanks to your description!
Biswajit Roy
1 Message
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August 7th, 2011 13:00
I have also same problem.At first Windows ask me to start the back up process.Then i run the PSA- Diagnostics .It smartly give me this error code 2000-0142 ! What the hell i already changed my hard drive two times. What is actually happening with this nonsense dell N4030 ?