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October 5th, 2008 10:00

Microsoft Bluetooth Notebook Mouse 5000 v1.0 - freezing problems.

I've just tried this fix:  

 

1.) From the control panel select system and maintenance / device manager.

2.) Find the Dell Bluetooth module, right click on it and select properties.

3.) Go to the power management tab and de-select the checkbox against 'allow the computer to turn off this device to save power'. 

 

..........but unfortunately it hasn't worked. 

 

I have:

XPS M15302.5GHz Core 2 Duo

4Gb Ram

Windows Vista Home Premium

Dell Truemobile 355 Bluetooth + EDR

Microsoft Bluetooth Enumerator (whatever that is!!?)

....if you need to know my inside leg measurement to formulate a fix then please let me know!! 

 

The mouse and the XPS connected easy enough and didn't seem to give any problems.

However, it began freezing and does it randomly all the time. It even freezes mid-scroll through a document and has only narrowly escaped the fifteen floor drop to the street (on countless occasions) by the skin of it's flimsy Microsoft teeth!

 

Other devices in the Bluetooth inventory are my cell phone, who's sync software does not load to the system tray at start-up, and a Rikaline GPS receiver, both of which have been turned off the whole time.

 

I think it must be the mouse or mouse/laptop link as the track pad continues to work fine.

The daft thing is that, after following the above advice, I can leave the mouse immobile for more than 10 minutes and it moves straight away when I get back - but freezes when I'm actually mid-use!! Grrrrrrrrrrr!!!!!!!!! 

 

Microsoft are (not surprisingly in my experience) virtually impossible to get a straight answer from, so does anyone out there in Dell land have a fix?

105 Posts

October 5th, 2008 14:00

Have you tried uninstalling/reloading the drivers or getting updated drivers if available?

42 Posts

October 5th, 2008 15:00

Don't blame Microsoft on that matter. I use to have an erratic behaviour of my Logitech MX1000 (part of DiNovo Desktop Laser unit).

The generic Microsoft Vista driver works smoothly with bluetooth mice. But out of lack, you might loose some functionalites, especially audio.

Removing the EDR 2 driver and ireinstalling the latest from Dell site could improve the case, though.

10 Posts

October 5th, 2008 16:00

Signal2Noise

 

Unfortunately there are no dedicated drivers for the mouse that I can find.

As I understand it the device is pure plug&play.

The latest 6.xx version of Intellipoint doesn't have a driver for it either.

 

BlackPie

 

I'll try the EDR driver update and let you know...

Message Edited by Jackster73 on 10-05-2008 12:55 PM
Message Edited by Jackster73 on 10-05-2008 12:56 PM

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