Never buy from Dell if you want sensible customer support

Question

I had an Inspiron 8200 which needed to be replaced because of an accident. I was sent an exchange laptop by Dell. The documentation and the bill that came with the shipment declared that it was an Inspiron 8600. I was shocked to see that the laptop itself was an Inspiron 1150 instead!!! I went online to chat with the customer service. I gave them the service tag on the new laptop, and the customer service person insisted that I was shipped an Inspiron 8600 because the service tag said so. I went online and looked at the product views and confirmed that I had an Inspiron 1150. I'm totally taken aback by the shoddy support by Dell, and the total incompetence and mis-labeling of products. I'm shocked to think that Dell tried to pass me an Inspiron 1150 for an Inspiron 8600. Never, ever, Dell. Never again.

ashti · Answer

Inspiron Service Tag JTVSB51, Express Service Code 43165772389. Just in case someone is interested in verifying.

ashti · Answer

'Joseph' tells me that in his database, the service tag shows up as Inspiron 8600. Wow, this is getting weirder and weirder.

ashti · Answer

I myself went to my 'Manage your systems' page on Dell, and entered the service tag. It shows up as in Inspiron 1150! I don't know how the Chat customer support person 'Joseph' told me that the service tag corresponds to an Inspiron 8600!!! Service Tag:JTVSB51 System Type:Inspiron 1150 Ship Date: 7/22/2004 Dell IBU:Americas And it says it's shipped on 7/22/2004!!! What did that poor guy get? maybe he got a wonderful system instead of Inspiron 1150! Â  Never, ever Dell. Never again.

Ripper108 · Answer

Inform 'Joseph' that he is correct and that you must have received the wrong machine in error.

JohnM025 · Answer

ashti, I looked up the service tag JTVSB51 and it came up an Inspiron 1150. What is your original service tag?

ashti · Answer

The laptop I needed to send in has the service tag 40BW421.

I've shipped back the Inspiron 1150, and I was told that the correct laptop would be sent out once they receive it. The Dispatch Number given to me is 047883852.

JohnM025 · Answer

ashti,

I double checked the service tag and the DPS number and it looks like you are being taken care. Currently it is in Issue Status and it is listed that it may take 7-10 Business Days for you to get your system. I will do my best to keep an eye on this, feel free to PM me to have me check the status on this.

Thank you for choosing Dell.

ashti · Answer

My message of yesterday has disappeared from here! Can anyone explain what happened?

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