"I'm only using the dell monitor (P2425H) as a second monitor" I understand now. Your statement above made me think that you were using two external monitors. I see now that you are counting the Acer LCD as monitor 1 and P2425H as monitor 2.
Acer Swift 3 SF314-43 HDMI out port --> P2425H HDMI to HDMI cable --> P2425H #3 HDMI in port Acer Swift 3 SF314-43 USB-A port --> P2425H USB-A to USB-B upstream cable --> P2425H #7 USB-B upstream port Soundbar USB-A connector --> P2425H bottom #8 USB-A downstream port next to #7
* On the Windows 11 desktop, right click the speaker icon, click Sound settings * On System > Sound -> Output, click P2425H HDMI
Our users need more data before they can troubleshoot =
* What Laptop model? * What operating system? * What video out ports are on the Laptop? * How is the first monitor connecting to the Laptop using which cable and ports? * How is the second P2425H connecting to the Laptop using which cable and ports?
DELL-ChrisM2
Community Manager
•
866 Posts
1
September 20th, 2025 03:14
"I'm only using the dell monitor (P2425H) as a second monitor"
I understand now. Your statement above made me think that you were using two external monitors. I see now that you are counting the Acer LCD as monitor 1 and P2425H as monitor 2.
Acer Swift 3 SF314-43 HDMI out port --> P2425H HDMI to HDMI cable --> P2425H #3 HDMI in port
Acer Swift 3 SF314-43 USB-A port --> P2425H USB-A to USB-B upstream cable --> P2425H #7 USB-B upstream port
Soundbar USB-A connector --> P2425H bottom #8 USB-A downstream port next to #7
* On the Windows 11 desktop, right click the speaker icon, click Sound settings
* On System > Sound -> Output, click P2425H HDMI
DELL-ChrisM2
Community Manager
•
866 Posts
0
September 19th, 2025 03:33
Our users need more data before they can troubleshoot =
* What Laptop model?
* What operating system?
* What video out ports are on the Laptop?
* How is the first monitor connecting to the Laptop using which cable and ports?
* How is the second P2425H connecting to the Laptop using which cable and ports?
bmb199
1 Rookie
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3 Posts
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September 19th, 2025 09:05
Hi, @DELL-ChrisM2
The laptop is an Acer Swift 3 (SF314-43), Windows 11.
There are USB-A and an HDMI ports, and I was using a HDMI cable to connect the monitor (P2425H) to the laptop.
Just to clarify, there is no computer tower attached. I'm just using the P2425H as a monitor.
bmb199
1 Rookie
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3 Posts
0
September 22nd, 2025 05:20
It worked perfectly! Thank you @DELL-ChrisM2!