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2995
August 11th, 2018 09:00
S2318H, Windows 10, HDMI audio issue
Hi,
I recently got a Dell S2318H display and I cannot get the audio to work through the HDMI. When I try to change the audio to play through HDMI, it says that it is not connected.
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Mary G
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August 11th, 2018 19:00
What model computer? Most monitors like your new one don’t have speakers. No sound on desktops without separate speakers.
jamesellis9570
8 Posts
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August 12th, 2018 03:00
Custom built tower. This display definitely has speakers in it.
DELL-Chris M
Community Manager
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August 13th, 2018 07:00
Here is the S2318H User's Guide. The S2318H does have two 3w built-in speakers. It also a rear Audio Line Out port for powered external speakers. Open the S2318H Menu OSD (On Screen Display). Go to the Audio section (page 25). Check to be sure that you have the following selected;
Audio Source = PC Audio
Speakers = Enable
Then go to the PC audio playback and choose S2318H HDMI as the default playback device.
DELL-Chris M
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August 15th, 2018 09:00
What specific motherboard?
Only if the onboard GPU and onboard audio are setup correctly.
Post a picture of the rear of your tower showing all cabling connected.
Post a picture of the Windows 10 audio playback options.
jamesellis9570
8 Posts
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August 15th, 2018 09:00
I have tried this and I have also installed the latest driver for the display but still under sound it says “not plugged in” for HDMI audio
DELL-Chris M
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August 15th, 2018 09:00
Sounds like the monitor setup is correct. Post a picture of the rear of your tower showing all cabling connected. What video card model is installed? Or are you using the motherboards onboard GPU? Post a picture of the Windows 10 audio playback options.
jamesellis9570
8 Posts
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August 15th, 2018 09:00
Using the on board GPU. Am I correct in saying that I should be able to get audio through HDMI on this model (S2318H)?
jamesellis9570
8 Posts
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August 15th, 2018 09:00
Gigabyte B360M H
DELL-Chris M
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August 15th, 2018 11:00
It appears that you installed the retail Gigabyte B360M Hb motherboard in our 2011 Dell Vostro 260 case? The Device Manager is showing us that three devices do not have a driver. You need to check with Gigabyte website for chipset drivers. There should not be two audio devices enabled in the Device Manager. Disable the first one, retest. Disable the second one, enable the first one, retest.
jamesellis9570
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August 15th, 2018 13:00
Neither of those worked. Is there an HDMI audio driver I can install?
DELL-Chris M
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August 16th, 2018 05:00
Dell does not provide a specific HDMI audio driver for Dell monitors. The HDMI audio driver is "part" of the motherboard onboard video and audio drivers. All from Gigabyte. If you cannot get drivers directly from Gigabyte for their motherboard onboard devices, then plug powered speakers into the green audio out jack on the PC rear panel.
jamesellis9570
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August 16th, 2018 06:00
I have installed the audio driver from gigabyte. Could it possibly be an I/O driver?
DELL-Chris M
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August 16th, 2018 06:00
I/O would be a chipset driver.
jamesellis9570
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August 16th, 2018 07:00
I will contact gigabyte. Thank you you for all your help!