3 Posts
0
3123
September 26th, 2020 11:00
S2716DG, horizontal scan lines issue, #2
I bought this monitor brand new 8 months ago from Best Buy in January 2020. I noticed recently on my screen in Windows 10 for all my apps and games very faint horizontal scan lines.
I have G-Sync enabled with my Nvidia GTX 1070 video card and run at 1440P with 144Hz. I changed from DisplayPort cable to HDMI, makes no difference, even after powering down and powering back up.
Did monitor reset, no change.
I ran the built in diagnostic test, and with no DisplayPort cables connected (only power), on the grey background you can see the faint horizontal scanlines. If the background is black, red, blue, green, etc, then its harder to see the scanlines but its definitely there.
See attached picture. I think it's time for an exchange? When I look at my other monitors, in Windows 10, everything is clear, no scan lines. I am 100% sure it is not my cables, and it is the monitor itself.
I have the service tag and serial number, can provide via private message.
Cellphone picture, vertical
Cellphone picture, horizontal
DELL-Cares
Moderator
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27.5K Posts
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September 26th, 2020 19:00
Thank you! We have received the required details. We will work the questions. You may also receive assistance or suggestions from the community members as well. A monitor exchange was setup on September 30.
StarLord2020
3 Posts
0
September 27th, 2020 21:00
I got it new January this year from Best Buy. I am also experiencing the same kind of horizontal lines as others. I made a ticket too so awaiting what Dell reply is.