U2419H, thick black line down the middle

Question

I'm using the Dell Monitor Model U2419H, and a thick black line has appeared down the middle of the screen.  I unplugged the power and restarted it. I tried another cable. I also unplugged the HDMI cable and ran a self-test to the gray screen.  The line is still in the middle of the screen.  Is there a fix for this? Or is the screen permanently damaged?  I just got this monitor, by the way, so I'm disappointed.

DELL-ChrisM2 · Answer

Was this U2419H purchased directly from Dell?

Look at the rear label. When was it built?

Disconnect all video cables from the U2419H and ran the Built-in Diagnostics. Does the black line appear in all colors? green, blue, black, white, text screens

ejn63 · Answer

The panel is faulty - contact your seller to have the monitor replaced.  This is a 2017 model, so it's unlikely under Dell warranty.

Monitors

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