U4025QW, Mac Mini Pro, TB not seen

I have connected Dell U4025QW with thunderbolt cable to Mac Mini Pro. The problem is, that monitor can´t find thunderbolt cable. I have tried to connect the cable both of the tb-ports that monitor have, but either of those doesn't work. Now I have to use the HDMI-port, which works fine.

I also tried to update firmware (monitor), but monitor can´t find any usb-cable, although I connected monitor and Mac with the usb-cable.

Responses(2)

DELL-Chris M

Community Manager

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55.6K Posts

1

December 13th, 2024 16:20

Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private U4025QW Service Tag with them.

Setup =

Power outlet --> Apple power cable --> Mac Mini Pro power port
Mac Mini Pro rear TB port --> U4025QW 1.5 M TB4 cable --> U4025QW #6 TB4 upstream port (See page 16)

P

Ptjuhis

1 Rookie

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2 Posts

0

December 14th, 2024 09:19

@DELL-Chris M Thanks! Now tb-cable was found. I had tried that #6 port before, but then it didn´t work.

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U4025QW, Mac Mini Pro, TB not seen