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November 23rd, 2009 23:00

File index error: permission denied, `SYSTEM' on `client xyz' must have remote access privilege to client.

​save: File index error: permission denied, `SYSTEM' on `client xyz' must have remote access privilege to client . ​

​save: Cannot open save session with server pqr.com​

​can anybody suggest what exactly the problem is?​

​thanks in advance.​

57 Posts

November 24th, 2009 00:00

Hi,

Most likely you have a IP resolution issue. (Assuming that you are NOT doing cluster client backup.)

The backup is initated to client xyz, when the client return to the backup server, the backup server

resolv the IP adress. If the backup server resolve that name to something else, like abc, then

you get a similar error.

If your client has two names, add an alias for the defined client in NetWorker, then NSR would

"understand" that the name is refferring to the same client.

Rgds/Håkan

2K Posts

November 24th, 2009 01:00

It says SYSTEM on client xyz must have remote access priviledges on client abc. You need to provide this access. Go to Remote Access attribute of the client abc and enter SYSTEM@xyz there. To make it accessible for everyone, enter *@* there.

57 Posts

November 24th, 2009 01:00

Well, be ware that you would index your backup as another client, if that's what you like to do, then

add the remote access. (In a cluster backup for example it's needed.)

It would be quite hard to retrieve your backups if you mix backups of  C:\ from client A in the index for client B -> C:\  already containing C:\...

regards/Håkan

November 1st, 2012 09:00

Just came across one like this where xyz is an alias of abc; checked nsradmin -p 390113 -s and name there was coming up something else; I assume this was built by cloning from another machine which already had the nsrladb populated.  Stopped Networker, deleted /nsr/res/nsrladb, restarted Networker, reran backup, all worked okay!

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