Networker not generating successful-save reports

Question

hi, We're using Networker 7.3.2 on our backup server and for the last few days I'm not getting any save reports from the program. If i look in savegroup log I can see all the reports that were generated during this period. I recieve reports though Outlook Express and at first I thought it was a mail server problem. But I'm able to recieve and send all other mails using it. When I had to cancel a group, then a failed-save report was generated and I recieved that in my mail. For any successful grps I'm not getting any mail. One more thing I've noticed is that mails used to come from the sender 'SYSTEM@ingbtcpic1ms013' but just before the mail reception stopped, sender had changed to 'Guest@ingbtcpic1ms013'. Networker has always been running in Administrator account. ingbtcpic1ms013 is the name of our backup server. Can anyone tell me what might be causing this anomaly and how it can be rectified??

ble1 · Answer

Have you tried to reboot your server since... I guess something has changed on system and perhaps reboot could put it back to its place.

ble1 · Answer

Make sure smtpmail.exe is in bin directory where other NSR binaries are and make sure that user (I guess SYSTEM which is running a service) has that path included in system wide path variable.

stevehunter1 · Answer

ok, can you tell me how to fix that?

stevehunter1 · Answer

Yes, I've rebooted the server twice since the problem started. Here's part of daemon.log where the problem is described:

08/01/07 12:41:56 nsrd: savegroup notice: CE_CCM completed, Total 3 client(s), 3 Succeeded. Please see group completion details for more information.
connect to SMTP host failed: Unknown error
08/01/07 12:41:56 nsrd: server info: smtpmail -s "saveset Report from ingbtcpic1ms013" -h 161.85.26.5 guru.murthy@philips.com sham.sunder@philips.com manjunath.raju@philips.com sharath.babu@philips.com pic.backup@philips.com backup@fourtune.net rajesh.ih@philips.com sunilkumar.reddy@philips.com: No such file or directory

and this is the save message in savegroup.log:

Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: NetWorker savegroup: (notice) CE_CCM completed, Total 3 client(s), 3 Succeeded. Please see group completion details for more information.
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: Succeeded: bhima.blr.pin.philips.com, krishna.blr.pin.philips.com, lion.blr.pin.philips.com
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: Start time: Wed Aug 01 05:30:00 2007
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: End time: Wed Aug 01 12:41:56 2007
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: --- Successful Save Sets ---
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: bhima.blr.pin.philips.com: / level=full, 2045 MB 00:24:35 45335 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: bhima.blr.pin.philips.com: /disk1 level=full, 2850 MB 00:23:55 9222 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: bhima.blr.pin.philips.com: /arya_ccmbackup1 level=full, 2 KB 00:00:03 2 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: bhima.blr.pin.philips.com: /arya_ccmbackup4 level=full, 7655 MB 00:49:04 7 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: bhima.blr.pin.philips.com: /ingbtcpic3ux007_ccmbackup1 level=full, 6875 MB 01:10:35 5 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: bhima.blr.pin.philips.com: /ingbtcpic3ux007_ccmbackup3 level=full, 11 GB 01:37:08 8 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: * bhima.blr.pin.philips.com:/ingbtcpic3ux007_ccmbackup4 save: Warning - `/ingbtcpic3ux007_ccmbackup4/flat_2.cpk' size grew during save
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: * bhima.blr.pin.philips.com:/ingbtcpic3ux007_ccmbackup4 save: Expected 3535413248 bytes for `/ingbtcpic3ux007_ccmbackup4/flat_2.cpk', got 4948010474 bytes
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: * bhima.blr.pin.philips.com:/ingbtcpic3ux007_ccmbackup4 save: Warning - `/ingbtcpic3ux007_ccmbackup4/DCP.cpk' size grew during save
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: * bhima.blr.pin.philips.com:/ingbtcpic3ux007_ccmbackup4 save: Expected 5802016768 bytes for `/ingbtcpic3ux007_ccmbackup4/DCP.cpk', got 5964198200 bytes
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: bhima.blr.pin.philips.com: /ingbtcpic3ux007_ccmbackup4 level=full, 28 GB 02:33:19 14 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: ingbtcpic1ms013.code1.emi.philips.com: index:bhima.blr.pin.philips.com level=full, 250 MB 00:00:28 393 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: * krishna.blr.pin.philips.com:/ save: Warning - `/usr/local/apache/logs/access_log' size grew during save
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: * krishna.blr.pin.philips.com:/ save: Expected 566287731 bytes for `/usr/local/apache/logs/access_log', got 566287883 bytes
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: / level=full, 2663 MB 01:07:49 123580 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /disk1 level=full, 11 GB 01:54:31 41842 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /kaveri_ccm_backup level=full, 7043 MB 01:43:15 9 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /usr15 level=full, 9083 MB 02:03:50 15 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /yamuna_ccmbackup21 level=full, 60 GB 07:08:11 22 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /yamuna_ccmbackup2 level=full, 786 MB 00:16:15 3 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /yamuna_ccmbackup3 level=full, 5035 MB 01:24:05 7 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /kapila_ccmbackup level=full, 16 MB 00:00:12 3 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /ux008_ccmbackup2 level=full, 32 GB 07:10:04 3 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /ux008_ccmbackup3 level=full, 19 GB 05:11:26 13 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: krishna.blr.pin.philips.com: /ux008_ccmbackup4 level=full, 25 GB 05:38:59 3 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: ingbtcpic1ms013.code1.emi.philips.com: index:krishna.blr.pin.philips.com level=full, 726 MB 00:01:25 465 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: lion.blr.pin.philips.com: / level=full, 1355 MB 00:10:36 56199 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: lion.blr.pin.philips.com: /disk1 level=full, 31 MB 00:01:28 339 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: lion.blr.pin.philips.com: /disk2 level=full, 508 MB 00:03:50 3514 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: lion.blr.pin.philips.com: /sindhu_ccmbackup level=full, 19 GB 01:15:12 9 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: * lion.blr.pin.philips.com:/sindhu_ccmbackup5 save: Warning - `/sindhu_ccmbackup5/SPACE.cpk' size grew during save
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: * lion.blr.pin.philips.com:/sindhu_ccmbackup5 save: Expected 7217053696 bytes for `/sindhu_ccmbackup5/SPACE.cpk', got 7426753575 bytes
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: lion.blr.pin.philips.com: /sindhu_ccmbackup5 level=full, 7273 MB 00:45:29 4 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: lion.blr.pin.philips.com: /ocean_ccmbackup6 level=full, 3 KB 00:01:07 2 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: lion.blr.pin.philips.com: /ocean_ccmbackup4 level=full, 3 KB 00:00:03 2 files
Aug 01 12:41:56 ingbtcpic1ms013.code1.emi.philips.com: ingbtcpic1ms013.code1.emi.philips.com: index:lion.blr.pin.philips.com level=full, 281 MB 00:00:28 388 files

ble1 · Answer

It looks as it can't find smtpmail binary.

stevehunter1 · Answer

Thank you very much for your replies. The issue has been solved. It was the antivirus software on our backup server that was blocking the Outlook mails. thanks again.

NetWorker

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