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3596
October 7th, 2011 04:00
NMM 2.3 - Replication Manager and/or PowerSnap failed to install - Error status: 1603
Hello
Problems during install of NMM 2.3 Build 79/81/87
- Uninstall NMM 2.3 Build 79 (no errors)
- Install NMM Build 81/87
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Error
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Replication Manager and/or PowerSnap failed to install - Error status: 1603
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OK
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This is a Windows Installer error I belive.
I have verified the following to no avail:
- User installing is Admin - OK
- No encrypted files/filesystem - OK
- No substituted drive - OK
- LOCAL SYSTEM account has file/folder rights - OK
- 8.3 names are allowed - OK
- Tried running msizap T .msi on all msi files - OK
- Uninstalling all networker products - OK
- Rebooting - OK
- No spaces in TEMP or TMP - OK ( https://solutions.emc.com/emcsolutionview.asp?id=esg111922 https://solutions.emc.com/emcsolutionview.asp?id=esg101693 )
Any suggestions ?
Regards
Eivind Antonsen
chaud2
1 Message
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October 17th, 2011 15:00
guenterH1
117 Posts
1
October 7th, 2011 05:00
Hello,
I've seen this error in rare cases that RMAgentPS was not removed completely and new installation ended up with the error you described.
Please check in Windows software management for any remaining parts of NMM installation, especially RMAgentPS component and try to remove manually within the software management tool.
The removal could show up some errors for de-installation was tried earlier already, may also tell you that there are some .dll or .exe files still open. If this appears a reboot will be needed to remove all components completely.
After that it should be possible to install the new version of NMM without further problems.
Regards,
Guenter
eivinda
1 Rookie
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110 Posts
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October 17th, 2011 23:00
Hello
The solution was as described by chaud@iq3:
To manually run the RMAgentPS setup.exe in the ../rmc/ subfolder and selecting uninstall.
Thanks
Regards
Eivind