Dell N3024P hard reset automatically

Question

Hi to all! i´m From Argentina. I work in IT for police institute. In our institute, we have a network based on Dell 3024P and 2048P. Our main core switch is a N3024P. It stores all the dhcp, vlans, etc. We are facing an issue that Dell couldnt resolve. Even I replaced the Switch sent by Dell support (a new one) and the problem persist. What is the issue? Suddenly, the switch reset itself and lost all the configuration. It doesnt matter if I copy the running config to the startup config. It do a hard reset. After that, I have to connect a notebook to console port and restore a backup to bring it online again. I have to do this 1 time a week because the switch reset itself randomly. Is there something that I can do or change or see to resolve this? It´s so frustrating. Thanks in advance and sorry for my english. Regards,

DELL-Josh Cr · Answer

Hi, Is the firmware up to date? Are there any errors in the logs? Did you contact your original case owner to tell them it is doing the same thing?

raiden86 · Answer

Hi, thanks for the reply.

Yes, it has the last firmware. I did the update with Dell support.

I bought the switch to Dell. I talked to them and after they checked the logs (show tech-support), they sent me a new switch.

When it arrives, I updated to the last firmware.

I believe that it could be something related to power energy. But I'm not sure.

So, I ask to you if you suffer something like my issue.

Networking General

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