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leejunloong

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28 Posts

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September 29th, 2023 06:27

Why the NIC Slot 1 showing unknown in IDRAC ? and the nic card is nvidia Mellanox

The IDRAC 9 firmware is  Firmware Version 7.00.00.00

Why the NIC Slot 1 showing unknown as per below screen show ? 


Mellanox
ConnectX-5
2x25G
(MCX512A-ACAT)

and the sfp is 

Mellanox
10G SR
(MFM1T02A-SR)

 

DELL-Marco B

Moderator

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3.2K Posts

September 29th, 2023 14:19

Hello,

what is the system in which the card is installed?

Did you try to reset the idrac?

Thanks

leejunloong

1 Rookie

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28 Posts

October 2nd, 2023 01:09

@DELL-Marco B​ 

here is the card 

Mellanox
ConnectX-5
2x25G
(MCX512A-ACAT)

and the sfp is 

Mellanox
10G SR
(MFM1T02A-SR)

 

DELL-Marco B

Moderator

 • 

3.2K Posts

02-10-2023 07:23 AM

My question was what is the server model where the card is installed?

Thanks

DELL- Marco B

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

leejunloong

1 Rookie

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28 Posts

October 3rd, 2023 00:40

@DELL-Marco B​ 

Here is the model

OEMR XL R740xd

DELL-Joey C

Moderator

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2.8K Posts

03-10-2023 04:13 AM

Hi,

 

Could you provide us the card's Dell Part Number, it should be on the white sticker. Alternative, try getting a picture. 

 

Please refer to the user guide for slot priority installation: https://dell.to/46AwAhw

 

What slot have you installed it in? Based on the configuration guide, what Riser configuration that you have in your server?

DELL-Joey C

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

leejunloong

1 Rookie

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28 Posts

October 3rd, 2023 07:17

@DELL-Joey C​ 
This is part number  MCX512A-ACAT


Do you need a support assist file and please provide a url to upload 

Thank you 

DELL-Marco B

Moderator

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3.2K Posts

03-10-2023 22:35 PM

In addition to Joey's questions, have you also tried doing an iDRAC reset?
Thank you

DELL- Marco B

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

leejunloong

1 Rookie

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28 Posts

October 4th, 2023 00:39

@DELL-Marco B​ Yes but still displaying unknown

leejunloong

1 Rookie

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28 Posts

October 4th, 2023 03:00

@DELL-Marco B​ Already reset and still showing the same

DELL-Young E

Moderator

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3.2K Posts

04-10-2023 10:55 AM

Hello could you double check if you are using this part?

 

https://dell.to/3RK7skc  

leejunloong

1 Rookie

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28 Posts

October 5th, 2023 03:46

@DELL-Young E​ Hi , will you able to provide a link and let us upload the support assist file to dell team to check.

DELL-Young E

Moderator

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3.2K Posts

05-10-2023 05:37 AM

Hello, I believe there is a bit of a firmware issue here.

https://dell.to/3RRpZLP

https://dell.to/3rFwzdw

https://dell.to/48GNk8F

and below is the driver links for the server:

https://dell.to/3LPc2dd

As I don't know what OS you are on please look for the one that fits your system.

And let us know how it goes.

Respectfully,

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