Pandoraaz17,

Try the following steps to make sure that all dependant services have been started.

Click Start, and then click Help and Support.
Under Pick a Task, click Use Tools to view your computer information and diagnose problems.
In the Tools area, click System Configuration Utility.
In the right pane, click Open System Configuration Utility. This opens the System Configuration Utility.
Click the Services tab.
Make sure all the following services are turned on. To turn on a service, click to select the check box.
Application Layer Gateway Service
Network Connections
Network Location Awareness (NLA)
Plug and Play
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Telephony
Click OK, and then click Restart.

Also, reply to this thread if you still have problems after trying this. Keeping it in one thread will make it easier for others who may be able to help.

Link to original problem.

Message Edited by micmaxe on 11-02-2003 07:03 AM

 Hi again... Thank you for your help micmaxe.

         I did the following as you said. All the Service are checked, but not all running.

       Application Layer Gateway  /stopped.

        Network Connections are running.

        Network Locater Awarness is running.

           Plug and Play / running

         Telephoney /running

          Remote Access Auto Connection Manager /stopped

          Remote access connections / stopped

           RPC/ stopped

          Like I said, all the servcices are checked, but how do I get these stopped ones running again?

                Thank you! :)

Can you provide a little more info? Your internet connection (example: DSL, Cable, Dialup), who is your ISP, what computer model you have, what hardware you are using to connect. Also, what steps did you take when you reinstalled XP and are all drivers correctly installed? Check Device Manager for the hardware info and look for any yellow exclamation points next to listed hardware.

Hi ,

    Computer is WindowsXp Dimension 8200 Series.Pentium 4 256 MB PC800RDRam. I am using a dial up provider (cybertrails ). Hardware? As for the steps for installing ( remember I am computer illiterate)!  Put the disk in followed the on screen instructions.  As for the disk drivers, installed that but Im not real sure if it was installed properly it was more complicated.  I checked the Device Manager there are no exclamation points. Everything has a positive sign before them.

           I must have done something wrong in the installation process of the drivers...... :(  ?????

         Thank you again micmaxe for your prompt responses.... wbw... 

It sounds like you have installed everything correctly. Have you already configured a dialup connection? If so, you may need to change a few settings to establish a connection. You can find the dialup network connection settings here. The information is for Windows 95/98 but should be the same for XP.

Click the Start button, click Control Panel, click Network Connections, right click your Dialup Connection and select properties, click the Networking tab and verify Internet Protocol(TCP/IP) is installed and checked, if this has been verified, click on Internet Protocol(TCP/IP) to highlight and click the properties button, verify Obtain an IP address is selcted, select Use the following DNS server addresses and enter the correct information from the linked page, click the Advanced button and verify Use default gateway on remote network and Use IP header compression are both checked, click OK.

Micmaxe,

     I  verified everthing from your last message. Windows xp is a little different. Everything looks right. Could I have not checked  or unchecked something in Windows installation? I am so frustrated!  I have talked to 4 people from Dell support in the  last 2 weeks on the phone. I have 2 emails from Dell support.

          Your information has been more useful , than anyone elses. I really do appreciate the time you have taken to help me. I am just stumped....

              If you have any more suggestions I would greatly appreciate it.

         

I found another MSKB article that may help resolve this problem.

Microsoft Knowledge Base Article - 329441