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September 28th, 2016 09:00

No internet connection. Local networking only

I cannot connect to the internet with my Dell laptops.  My wife and I both have the Dell Inspiron 15.  My is model number 3542.  I have upgraded to a Linksys router, WRT1900ACDS.  Neither of our computers will connect to the internet.  They will connect to the router but provide local networking only.  Interestingly, I can logon as a guest and have no problem getting to the internet.  I also have no problem with my iphone, ipad, or HP laptop using Vista.  I have upgraded all drivers on my computer.  What can the problem and resolution be for the Dell wifi network adaptor?

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September 29th, 2016 07:00

I've had a similar problem with my Inspiron for about a year. My IP4 was disabled, while IP6 was okay - I could get to some sites, but not many. I came up with a little batch file which corrected the problem. The one line file "netsh int ip reset" fixed the Internet problem, though I had to restart the computer after running the batch file. But now Microsoft has "updated" my Windows 10 this past Monday, and that batch file no longer works.

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2.7K Posts

September 30th, 2016 00:00

Hi BToole,


Are you still having this issue with the Internet? And when you state "guest", is this through the router's guest SSID, or a guest account on the laptop? 


If this is related to a guest account on the computer and that's what is working, can you please tell me what wifi card and OS your system is using? 


Best regards,

Brad

3 Posts

October 1st, 2016 10:00

Thanks for all the help.  I believe I have solved the problem.  But to answer your question I was using the "Guest" logon for the router.  I found someone else had a similar problem using Bit defender and ther firewall wa cas\using the problem.  I am using PC Matic Supere Shield on the two computers.  When I turned it off, I could logon.  I have requested a solution from PC Matic.

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2.7K Posts

October 3rd, 2016 12:00

Thanks for the update, I am glad you were able to get this resolved! 


Take care,

Brad

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