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October 19th, 2020 08:00

Is this message actually from Dell Support?

I've never seen customer support messages proactively coming from Dell support, but if so that's great. They're asking me for my service tag and invoice number and more, and I'm not sure it's authentic - bit hard to tell honestly. Can you all verify?

Screen Shot 2020-10-19 at 8.21.58 AM.png

Community Manager


54.5K Posts

October 19th, 2020 15:00

Yes, DELL-Cares consist of a team of Dell employee.

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