UNSOLVED
My Posts Keep Disappearing (Sent to Moderation?)
For the past few days every reply I've posted has disappeared from the forum, but a few have re-appeared after several hours so I'm assuming they are being automatically sent to moderation. I don't know if it's because they were long posts (e.g., if my login session automatically timed out, even though I pre-compose my post in Notepad and then paste them into the forum's WYSIWYG editor), because they both had inserted images, or if it is due to some other problem.
For example, I posted <here> on 12-Sep-2024 in youngfam's Support Assist keeps trying to update Nvidia driver when hardware does not exist and thought the post was successful, but when I refreshed the page my post was gone. I logged out of the forum, logged back in about an hour later, and re-typed the entire post <here> but that second post disappeared as well. The following day both posts were visible and I now have duplicate posts in that topic.
Yesterday I posted a reply in AnotherJamieRI topic "Dell SupportAssist" vs "SupportAssist" vs "Dell Update" vs "Dell Update for Windows Universal" and thought the post was successful but when I visited the forum today I noticed that reply has disappeared as well and still isn't out of moderation.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4894 * Firefox v130.0.1 * Microsoft Defender v4.18.24070.5-1.1.24070.3 * Malwarebytes Premium v5.1.10.127-1.0.5021 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0
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Posted September 19th, 2024 12:44
Hi @DELL-Chris M :
Thanks for letting me know @Dell-Brad L is investigating.
In the mean time, would it be possible for you to delete my duplicate post (created September 12th, 2024 @ 16:27) <here> in youngfam's topic Support Assist keeps trying to update Nvidia driver when hardware does not exist?
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4894 * Firefox v130.0.1 * Microsoft Defender v4.18.24080.9-1.1.24080.9 * Malwarebytes Premium v5.1.10.127-1.0.5021 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.00
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Posted September 25th, 2024 11:37
@Dell-Brad L same here, starting experiencing this bug few minutes ago
And now I see:
Sorry, you have exceeded the number of allowed messages. Please try again after sometime.(edited)
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Posted November 8th, 2024 13:11
Hi @Dell-Brad L :
I originally thought that adding an image and/or hyperlink with the WYSIWYG editor was the only cause of this problem, but it also appears that my posts will be taken down and sent to moderation if I try to edit a reply after it as been posted, even if it only contains plain text.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5011 * Firefox v132.0.1 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.1.144-1.0.5088 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.00
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Posted November 8th, 2024 15:07
@lmacri Can you retest this? We did make it where edits would need to be reviewed for standard users, but can you do this on your account with an image in one comment and one with an edit so I can review this? I am going to try and test this on my end too.
Brad L (retired)0
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Posted November 9th, 2024 14:47
Hi DELL-Brad L:
No, the problem isn't fixed for me.
I just posted a reply at https://www.dell.com/community/en/conversations/supportassist-for-pcs/support-assist-not-downloading-possibly-corrupted/672dbe85588a271af38e54ad?commentId=672f71a706988c7e6fca5c93 in ByeAbhay65's 08-Nov-2024 topic Support Assist not downloading, possibly corrupted that included an image and multiple hyperlinks.
It initially appeared to post correctly but I was unable to make an edit (if I recall the only option under the ellipsis was "Copy Link", which is why I know the URL) and when I refreshed the page my post disappeared.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.3 * Microsoft Defender v4.18.24030.9-1.1.24040.1 * Malwarebytes Premium v5.1.3.110-1.0.1219 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.3.0 * My Dell v2.2.6.00
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Posted November 9th, 2024 14:55
... It initially appeared to post correctly but I was unable to make an edit (if I recall the only option under the ellipsis was "Copy Link", which is why I know the URL) and when I refreshed the page my post disappeared.
Hi DELL-Brad L:
Just a minor correction to my previous post. When I create a new post there are two options under the ellipsis - "Delete" and "Copy Link" - but I can't see any way to Edit now.
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Posted November 10th, 2024 15:07
Can you retest this? We did make it where edits would need to be reviewed for standard users, but can you do this on your account with an image in one comment and one with an edit so I can review this? I am going to try and test this on my end too.
Hi @Dell-Brad L :
As of 10-Nov-2024 I was able to see the Edit option under the ellipsis immediately after posting a new reply at https://www.dell.com/community/en/conversations/supportassist-for-pcs/support-assist-not-downloading-possibly-corrupted/672dbe85588a271af38e54ad?commentId=6730c7253a370c473e421b82 ...
... but the Edit option disappeared after I refreshed the page so I was unable to test what would happen if I tried to Edit my post.
On the plus side, that post contained both images and hyperlinks and was not automatically sent to moderation, so that's an improvement.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.3 * Microsoft Defender v4.18.24030.9-1.1.24040.1 * Malwarebytes Premium v5.1.3.110-1.0.1219 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.3.0 * My Dell v2.2.6.0(edited)
DELL-Chris M
Community Manager
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56891 Posts
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232143 Points
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Posted September 18th, 2024 19:13
Brad is working this.
DELL-Chris M (old account)
#IWork4Dell