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August 30th, 2021 07:00

Please Fix Spam Filter So It Doesn't Block the Word "M-a-l-w-a-r-e-b-y-t-e-s"

Please fix your automatic spam filters so that users are not prevented posting a reply that includes the word "M-a-l-w-a-r-e-b-y-t-e-s" (without the dashes). These automatic posting blocks occur even if the URL for an embedded link or the file name of an inserted image includes that word.

Dell Forum Posting Error Message Contains MB 30 Aug 2021.png

This is a reputable anti-malware scanner and is not a PUP (i.e., it doesn't include a registry cleaner and driver updater) so I don't understand the logic for banning this word from user posts. There are many legitimate reasons for users to discuss this software in the Dell forum that have nothing to do with with malware remediation - for example, see Dell employee's jbilinski's 17-Feb-2020 post in SupportAssist Will Not Scan Hardware about a known bug in binaries that call the SupportAssist "Scan Hardware" scan.  This bug can cause a SupportAssist hardware scan to fails on some systems that use a third-party security program, including M-a-l-w-a-r-e-b-y-t-e-s and the McAfee AV that is installed at the factory on many Dell laptops. A fix for that SupportAssist bug is still pending (it's being fixed by Dell, not M-a-l-w-a-r-e-b-y-t-e-s) but it's almost impossible to engage in any conversation about M-a-l-w-a-r-e-b-y-t-e-s in this forum given your current spam filter settings.
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64-bit Win 10 Pro v21H1 build 19043.1165 * Firefox v91.0.2 * Microsoft Defender v4.18.2107.4 * MB Premium v4.4.5.130-1.0.1430 * Dell SupportAssist v3.10.3.3 * Dell SupportAssist Remediation v 5.4.3.15135 * Dell Update for Windows 10 v4.3.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620


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