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May 3rd, 2022 11:00
Dell Optiplex 3020 Mid tower solid orange light on motherboard
My Optiplex 3020 seems to power on but the motherboard displays a solid orange light and nothing on the front io and when I've looked it up on the dell website it said that "psu is working but it failed to fetch code" I've tried to look for solutions and none have have worked so far. I've tried using multiple power supplies with no luck and I've tried to reset the bios by taking out the cmos battery for a few mins. Any suggestions would be greatly appreciated.
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DELL-Cares
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May 3rd, 2022 11:00
Hello, we see you are looking for assistance. If you need our help, you could start a direct message with us and we will be happy to assist you.
JOcean
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May 3rd, 2022 11:00
Considering the age of the system, remove and replace the CMOS battery with a brand new one which can be purchased at almost any retailer where batteries are sold. And leave the battery out at least 15 minutes before installing the new battery.
bradthetechnut
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May 3rd, 2022 18:00
Some clarification needed.
"Optiplex 3020 seems to power on but the motherboard displays a solid orange light" Seems to power on - Does it boot? Orange light on the MB - Definitely not referring to power button orange light?
I don't recall 3020 having an orange light on the MB. If it does, that just means it has power.
Solid amber power light means possible bad MB.
Blinking amber power light can mean bad PSU.
With the PC off, if you push the PSU test button, does it give you the green light?
speedstep
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May 4th, 2022 07:00
@Ryan.y
power button diagnostic led-status
Solid amber. Power connector not installed properly or bad PSU.
Solid amber. A possible system board failure has occurred.
bradthetechnut
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May 4th, 2022 13:00
"Solid amber. Power connector not installed properly or bad PSU." Blinking amber.
@speedstep
Umm, you're link goes here:
bradthetechnut
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May 4th, 2022 13:00
Dell OptiPlex Diagnostic Indicators
3020 was introduced around 2013-14.
speedstep
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May 4th, 2022 14:00
@bradthetechnut
One way you can localize when a system was made is what OS it comes with. Systems before 2007 came with XP aka 2002 to 2006 was XP. WIN7 came out in 2009 so models released from 2007 will be vista and 2009 will be win7. From 2009 to 2011 it stayed 7 and changed to WIN8 in 2012. All models Released in 2015 had WIN10 build 1507. So models introduced in 2012 will have WIN 8.0 Genuine labels not WIN10 labels.
Diagnostic LED indicators are similar or the same for series like optiplex, precision, dimension, etc. Windows vista is 2007, Windows 7 is 2009, Windows 8.0 is 2012. 3020 specifically is 2009 to 2014. I know this because there are no WIN10 genuine stickers on 3020 7020 9020 but there are WIN7 COA and Stickers on 3020 7020 9020. If any were made/released in 2015 they would have come with windows 10 1507. So I'm not sure what the point of bringing that up is. The T1600 site has a table and explanation for Power Button LED and the Diagnostic LED's. Visually the 4 diag LED's are the same for most dell models all the way back to 2002 and Windows XP . 3010 7010 9010 is 2011 with windows 7 and then 8. Again Vista came out 2007, WIN7 was 2009, WIN8 2012, WIN10 2015.
speedstep
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May 4th, 2022 14:00
@bradthetechnut
"3020 was introduced around 2013-14." no that's incorrect.
Where the diag led's are on an optiplex changed from the rear to the front around 2006 but the 4 led meaning stayed the same well into 2012. When a system was released from 2006 to 2014 has no bearing on what the LED's mean. In general solid amber power button can be bad power supply or dead cpu / motherboard.
Optiplex 3020 Spec Sheet
Lists Ubuntu, WIN7, WIN8. No mention whatsoever of WIN10
If it was introduced in 2013 there would be models with WIN10 genuine labels. There are not. its a 2012 model.
Since the 5 year system design life cycle has releases from 2012 to 2014 thats why there are no WIN10 versions or OS listed in the spec.
Ryan.y
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May 4th, 2022 15:00
Thank you for the suggestion, I will buy a new cmos battery and test it out !
Ryan.y
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May 4th, 2022 15:00
Yes the motherboard has a solid orange light displaying. I hope it is just indicating power and no the power button is white when its on. Also no the psu does not light up green when the test button is pressed, is that a bad thing ?
bradthetechnut
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May 4th, 2022 17:00
Quick recap:
Does anything show up on your monitor whatsoever? If you try to enter F2 BIOS or F12 Boot Menu immediately upon startup, does it let you?
Not having a green light when psu test button is pushed (PC off) indicates a possible bad peripheral.
Dell BIST Test Video
How to Run a Power Supply Unit Self Test On a Dell Desktop or All-in-One Computer
bradthetechnut
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May 4th, 2022 17:00
@speedstep
Diagnostic LEDs for the OptiPlex series (2012 to 2020)
With this series, the diagnostics indicator LEDs were removed. Instead, the Power Button state gives a blink and color shift pattern to indicate where it had a problem. You can identify these computers by the fact that there is no Diagnostics LED block on the front of the unit.
Three digit models with blue power light had the number diagnostic indicators. 390/790/990/960/980
4 digit models with white power light had the numbers removed. 3010/3020/7010/7020/9010/9020
speedstep
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May 4th, 2022 22:00
@bradthetechnut
"With this series, the diagnostics indicator LEDs were removed.":
No thats not correct.
You see them light up from behind the front panel. With the front bezel removed you see the 4 Lights.
bradthetechnut
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May 5th, 2022 11:00
@speedstep
I quoted Dell and once again you say I'm incorrect.
The image you used is incorrect as a 3020 has 2 front USB slots and not 4. So though you got it from Dell, it's incorrect.
The front panel for 7010/9010 looks exactly the same, except with 4 USB's. Yet, they do not use numbers for diagnostics.
""3020 was introduced around 2013-14." no that's incorrect."
I said AROUND 2013-14, which still put it in the right date range for looking up diagnostic power light codes. I'm not saying, however, that you were incorrect with stating the 3012 was introduced in 2012. Yet, you stated yourself, it was manufactured for 5 years.
Though the 3020 is missing, here's intro dates for Optiplex's and others:
bradthetechnut
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May 5th, 2022 11:00
@Ryan.y indicated white power light, not blue.