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March 26th, 2025 12:46
Monitor only Wakes up if PC power button is held down
Hello,
We've recently come across a problem where once a monitor goes to sleep it won't wake up unless you hold down the PC's power button for 4/5 seconds, when the monitor is on this same action initiates the shutdown procedure on the PC.
It's not specific to one brand of monitor and it's not all devices.
I have tried reinstalling Windows, the video drivers, I have tried different monitors, I can't see any settings that are causing this behavior.
The PC is not going into hibernation. I can access the PC via our remote software just fine but the monitor will remain blank (it's not a blank screen option on the remote software causing it)
Any help would be appreciated.
Tekhnikal
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March 31st, 2025 09:25
Turns out this was an issue with the monitor going to sleep. Once the group policy was changed to keep the monitors on this issue no longer exists.