Need Help..

Dear All

Our Institute bought (10 + 50) new Dell computers in April 2022 in Pakistan from a vendor/supplier.

Due to some reasons, when we checked the service tag on the Dell Support site, found the following results.

1. For OptiPlex 7090 Tower, it shows a shipping/start date of Aug 26, 2021, expiry date of Sep 1, 2022, and sold location in the United Arab Emirates.
2. For P2217H monitor, it shows a shipping/start date of Mar 25, 2019, expiry date of Mar 25, 2022, and sold location in the United States.
3. For OptiPlex 3080 Tower, it shows a shipping/start date of Oct 17, 2021, expiry date of Nov 25, 2022, and sold location in the United Arab Emirates.

My questions are:

Kindly explain the status of the computers and whether these systems were considered new in April 2022 or not. Some of the service tags of the computers are

• OptiPlex7090:  non-public info were removed
• OptiPlex3080:  non-public info were removed

Kindly explain the ship date and expiry date. Does the Ship date mean computers are shipped/sold to the end-user or some Dell Partner stockholder/retailer, or it represents the manufacturing date? (As per my knowledge/experience ship/start date should be the date when a computer is expected to be used by an individual/organization.)

An expedited and detailed answer will be highly appreciated. It will help us to settle down the current issue and for future procurement. As I am planning to buy 120+ new Dell Computers for AI/Data Science labs.

Dell UAE Please let me know how to contact you via email to provide details.

Best Regards

minhaspk