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February 19th, 2025 10:17

Random BSOD when conneted to Dell Dock

OptiPlex Small Form Factor Plus 7020

OptiPlex Small Form Factor Plus 7020

Hello everyone, after many ticket opened and (without any solution) closed by the official support, many times without any notification, i try the way of the community.

I have different Latitude Laptop (7650,7450) all with the same HW but the monitor that, since i bought them on july 2024, when used connect to the Dell Dock wd19 experience randomly BSOD. Without the dock connect they are rock solid.

All the minidump i have collected by the time raise always the same error

KERNEL_MODE_HEAP_CORRUPTION (13a)

The file are also pretty always the same 

MODULE_NAME: NETIOIMAGE_NAME:  NETIO.SYS

------

MODULE_NAME: ntIMAGE_NAME:  ntkrnlmp.exe

Since the first time, i was pretty sure the problem was driver/FW dock related; but the support seem to ignore that the problem is not for only one notebook and make me do different (and unusefull) remediation:

-Multiple driver/FW update (sometimes also for driver/FW already updated to the last versione)

-Every possible command for check the file system/driver status

-Change one of the Dock with a new one

-Format a Notebook (with some months of life) and OS reinstallation from scretch

-Change the mother board of a notebook with a new one

-Uninstall Dell Support Assist

Nothig solve the problem and seem to me that the support will not escalate properly the issue to level2/3 of the support.

Can anyone help here?

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February 20th, 2025 13:43

This seems to be happening to several laptops for us here as well. 

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February 21st, 2025 13:50

I receive a mail that my post was moved to a "correct category"; how can be a this a correct category for a problem regarding a Latitude Laptop i don't know. Please admin move back to the intial category

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March 10th, 2025 12:46

Hello, last week, thanks to suggestion form Microsoft forum we use “Driver Verified” of windows and we identified that the driver causing the crash was DellPair.sys; now we have removed the DellPair application and we're monitoring the situation.

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March 12th, 2025 14:35

V4SH do you have a link to Microsoft forum

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