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January 23rd, 2025 10:00
Firmware update on Samsung SSD in R740 fails
I have some R740's with Samsung MZ7KH960HAJR0D3 SSD's in them sitting behind a Perc H730 RAID card. They were running firmware version HF56. I have been able to upgrade them to firmware version HF57. However when I try to upgrade them to the latest HF58 firmware using the Serial-ATA_Firmware_3J3JR_LN64_HF58_A00_02.BIN package from this page
https://www.dell.com/support/home/en-uk/drivers/driversdetails?driverid=3j3jr
It detects the drives just fine, says that I can upgrade, and then says failed due to an invalid image file. However, the MD5/SHA256 sum for the downloaded file is correct. Any idea what is going on?
Collecting inventory...
...
Running validation...
MZ7KH960HAJR0D3
The version of this Update Package is newer than the currently installed version.
Software application name: Firmware for - Disk 0 in Backplane 1 of PERC H730 Adapter Controller 0 in Slot 6
FQDD: Disk.Bay.0:Enclosure.Internal.1:RAID.Slot.6-1
Package version: HF58
Installed version: HF57
MZ7KH960HAJR0D3
The version of this Update Package is newer than the currently installed version.
Software application name: Firmware for - Disk 1 in Backplane 1 of PERC H730 Adapter Controller 0 in Slot 6
FQDD: Disk.Bay.1:Enclosure.Internal.1:RAID.Slot.6-1
Package version: HF58
Installed version: HF57
Continue? Y/N:y
Executing update...
WARNING: DO NOT STOP THIS PROCESS OR INSTALL OTHER PRODUCTS WHILE UPDATE IS IN PROGRESS.
THESE ACTIONS MAY CAUSE YOUR SYSTEM TO BECOME UNSTABLE!
....
The operation failed due to an invalid image file.
MZ7KH960HAJR0D3
The operation failed due to an invalid image file.
The operation failed due to an invalid image file.
MZ7KH960HAJR0D3
The operation failed due to an invalid image file.
The operation failed due to an invalid image file.
No Events found!
DELL-Chris H
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January 23rd, 2025 14:10
Jabuzz,
I am not seeing anything that would show a widespread problem with the download itself. What I would want to confirm is if the remainder of the server is up to date on BIOS, iDrac, H730, etc. The reason being is that it may be another device being behind causing that specific update to fail.
Let me know.
jabuzz
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January 23rd, 2025 16:20
They are all latest and greatest firmware, except for the SSD's and the iDRAC service module. Some are showing up as
Dell EMC iDRAC Service Module Embedded Package v4.1.0.0, A00
and others
iDRAC Service Module Installer 3.3.1, A00
I don't seem to be able to upgrade that either. However, it is not really of consequence, and I can't see why it should make a difference. The only unusual thing about these servers is the Mellanox ConnectX-4 LX 25GbE OCP NIC and three P100 GPU's and associated GPU enable kit using riser option 16. The riser option 16 is because there is talk of money for better GPU's. They are used for undergraduate teaching and final year projects. We where using the P100's in C410x's with C6220's but the C410x is finicky so we got some money to move them to R740's instead and increase the number of P100's we are hosting.
jabuzz
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February 11th, 2025 22:18
So the problem is the HF58 firmware updater DOES NOT work when the drives are behind a Perc H730 array controller. I turned the server off, removed a drive, and stuck it in a C6420, which is SATA-based, so the drive was directly on the SATA bus and bingo, it upgraded just fine, using the very same firmware update file that does not work on the R740/H730 combination.
I have also then taken the HF57 firmware package (Serial-ATA_Firmware_NKCP0_LN_HF57_A00.BIN) unpacked it and replaced the payload with the HF58.fwh file and the PIEConfig.sh and PIEConfig.txt from the Serial-ATA_Firmware_3J3JR_LN64_HF58_A00_02.BIN package ran the spsetup.sh script, it did it's thing, rebooted the server and lo and behold the drives are now showing running HF58 firmware.
So despite any protestations by Dell, the problem most assuredly IS the firmware file, and the packaging of the HF58 firmware has been done badly by whoever did it at Dell.
(edited)
DELL-Young E
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February 28th, 2025 06:36
@jabuzz
Hello could you please send us this?
https://www.dell.com/community/en/direct-messaging
In the meantime we will check with the internal team who is packaging those files. Thank you.
vuser91
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March 14th, 2025 23:06
@jabuzz Your suggestion fixed the problem. Thanks for figuring this out.