Unsolved
1 Rookie
•
24 Posts
0
29
lost IDRAC Enterprise
hi i have lost my Idrac Enterprise license on my Dell r320 server i cant find it in Dell Digital Locker but i do have the server right infront of me and i can Access basic Management i cant transfer ownership of the server from the last owner as i dont know there details 
DELL-Charles R
Moderator
Moderator
•
3.7K Posts
0
July 24th, 2024 18:05
Hello,
First thing to do would be to get the service tag in your name.
The service tag is personal information tied to an iDRAC Enterprise license and the Owners Account. This is why you should transfer ownership. We wouldn't be able to give someone information about an asset if we cannot verify authorization. That protects the owner and Dell.
Typical you would want to transfer ownership to your name with the Ownership Transfer form then look in the Digital Locker to find the license:
Ownership Transfer and Dell Product Registration Guides
It describes what to do for third-party, such as eBay, purchases
https://dell.to/3WllDNg
If the ownership didn't go through then you will need to contact Customer Care in your region to see if they need more information.
How to obtain iDRAC licenses from Dell Digital Locker
https://dell.to/3ymyVBf
Have you checked if it did come with an iDRAC Enterprise license?
Go support page:
https://dell.to/46hJCS6
Input service tag (don't post it here in the forum)
Check the right side of the screen
Quick links:
Click - View product specs
Do you see: 421-6085 : iDRAC7 Enterprise
kieran1398
1 Rookie
1 Rookie
•
24 Posts
0
August 19th, 2024 18:08
@DELL-Charles R few problems i only see 528-10007 : iDRAC7 Express
i cant Transfer Ownership to me as i dont know any of the details of the last owner as i have had it for so long that i cant remember it did have iDRAC7 Enterprise when i got it but one day it disappeared
and all is blank in Dell Digital Locker
and i cant get support as i only have a Email not a phone and Email Contact isnt available for the server
(edited)
DELL-Charles R
Moderator
Moderator
•
3.7K Posts
0
August 19th, 2024 18:32
Hello,
If you see iDRAC7 Express associated with your service tag, then that is what it was purchased with.
If you purchased and iDRAC Enterprise license then you may need to find the sales receipt.
You should transfer the service tag in to your name with the form below..
Ownership Transfer and Dell Product Registration Guides
It describes what to do for third-party, such as eBay, purchases
Fill it out with as much information you can and submit.
https://dell.to/3yVQcl3
If the ownership didn't go through then you will need to contact Customer Care in your region to see if they need more information.
From the information you provided it looks like you need to contact Customer Care to see what information they can take for the transfer. Customer Care for the US/Canada regions is 1-866-795-5597
kieran1398
1 Rookie
1 Rookie
•
24 Posts
0
September 10th, 2024 09:05
@DELL-Charles R sry for the late reply but i have gone and done it but i had to put in a few boxes "dontknowit"