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January 10th, 2025 16:22
RAC0501 - There are no physical disks to be displayed. Was working fine until a Racreset
Hi,
I have an XC730xd-12 server. Everything was fine except that when I went into the iDrac, and went to the Storage area, the icons by each Hard Drive were showing as ?. I have a drive that is in Predicted Failure, but it didn't show the icons so I couldn't tell there was a problem at first glance. It looks like the image in this Reddit post:
https://www.reddit.com/r/Dell/comments/atkufw/t320_idrac7_disk_health_icons/
Based on the person's success there, I did a Racadm Racreset from within the OS. When I went back into the iDrac to check the drives, I now don't see any drives at all.
I have this on the main Storage section:
And this on the Physical Disks page:
This server runs Windows and is working fine. It's on. I'm remoted into it. It's having no issues. I tried another Racreset and a Racreset Hard but nothing changed.
Is there something else I can try to get these pages to show correctly?
Thanks.
DELL-Young E
Moderator
Moderator
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4.6K Posts
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January 13th, 2025 08:40
Hello,
So I see that you are using a Nutanix HCI system:
And it looks like idrac isn’t working as expected- In this case I recommend power drain (where you remove the power cable from the outlet as well).
Please let us know if you have any further questions.
Respectfully,