Server shuts down

Holroyd,

Are you seeing anything like Abnormal Shutdowns in the Windows Event Log? If so go to Computer - System Properties - Advanced System Settings - Startup and Recovery, then from there ensure that you remove the checkmark in Automatically Restart. That way if there is blue screen or such it will remain until we manually reboot. If you do see a BSOD then please relay to me the STOP code you see.

In regards to the update, what specific power supplies are you using, and how did you try to run the update?

Let me know.

Hi Chris,

Many thanks for your help.

No I don't see any abnormal shutdowns, there is nothing, nothing in Windows event log, everything looks OK

When it does shut down it never restarts itself, the automatically restart button was ticked, but it never restarts. It just shuts down, the only way to start it again is manually press start button on server.

Re PSU, I downloaded the firmware file from Dell support - version 07 09 49  I ran it from Windows and when I view in Lifecycle it says update failed.

Everything on the server looks normal, it just as if someone logged in and shut it down, I am pretty sure this is not happening, but that is what it appears like.

I have checked all security and AV, everything looks good.

I can see in event log right up to the time it goes off line and everything is OK

I have uploaded a screen shot of event log, the server shut itself down on the 7th March, I left it for a couple of weeks due to not having time to look at it, started it up again on 30th March, but the shut down on the 7th it did it by itself, it just shut down.

kind regards

Holroyd

the later- high function DRACs can cause some strange behavior. If you have no errors reported anywhere- I would investigate the DRAC, especially if you are getting jittery lifecycle controller issues. Not a bad idea to run the updates directly from Dell's FTP site via LifeCycle controller- But you may try a manual DRAC update from within windows- An easy first move is to set the DRAC to defaults and reconfigure lan parameters if needed. See if the behavior persists. -If the DRAC update won't go through, set it to defaults first.

-This sounds like a system firmware issue- likely LC or DRAC, recommend updating both along with system BIOS if out of date. -If the system is relatively new in production, it may be worth reseating internal components. (remember to be static safe and review manuals before ripping out parts- the hardware manual details the removal of every component).

--The power supply updates are typically the most finicky- and dangerous. The system will power down for up to 10 minutes when the update is successful- Removing power from the system during this time bricks the power supplies.

I would suggest verifying the server is completely up to date, that is the BIOS, IDrac, Chipset, as well as the raid controller.. I do agree with JW in regards to using the FTP, if possible, to fully update the server until current. If you access the iDrac, when/what is the last logged error  you see in the Hardware log?

Hi guys 

Got the same issue with my R730 system shuts down automatically no abnormal events tried updating the server with Dell SUU iso only iDRAC with lifecycle update keeps failing rest of the updates are okay but still the server shuts down every 1 hour approx. 

Will the IDRAc update with lifecycle help the issue if so can you guys help me with what's wrong with the update why is it rejecting please find attached pics of the error message 

I had a similar situation with a Dell R340.  Found it to be a computer name object in AD.  I had reused the existing name object.  Once I delete the computer name object in AD and created a new one and added the server back to the domain the problem went away.

I am facing the same problem. Automatic Shutdown issue. Dell PowerEdge R740xd Rack Server. The server is running under warranty. Please tell me a Solution. Thanks & Regards

Wrik Jana (IT TEAM)

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