PE R720 Enclosure (Backplane) shows Degraded but no information why

Question

I have a PowerEdge R720 and the Backplane (Encloser) show as Degraded (Non-Critical), but that is the only information that I get. Connector 0 show as degraded and  Connector 1 is healthy. All the physical and virtual disk are healthy and the batteries are fine. Has anyone seen something similar and how was it resolved?

DELL-Chris H · Accepted Answer

Abrennick,

I would suggest updating the backplane, as well as the Raid controller. You can find the backplane update here - http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/poweredge-r720?driverId=681JN&osCode=WS8R2&fileId=3214164810&languageCode=en&categoryId=FW

That is the controller you have installed?

abrennick · Answer

Hi Chris, Thanks for the reply. One follow up question, would not having these updates cause the backplane to show as degraded?

DELL-Chris H · Answer

Abrennick, Yes it can. If the controller gets too far out of date it will actually start listing the array as degraded, without a drive being failed.

PowerEdge HDD/SCSI/RAID

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