Power Edge R710 -Raid Controller PERC6i -Enclosures-Backplane Degraded shows in OSMA

Anish87,

The issue is likely that the server is out of date. What I would recommend is updating to current on the servers BIOS, iDrac, raid controller, and specifically the backplane. Then verify if the alert is still present. You can locate the updates here.

Let me know what you see after the update.

good morning.

I have the same problem, but I can't find the backplane firmware,
plus I don't know if it's connected I have experienced a noticeable slowdown in the whole system.
Thanks

AntoCo,

The link for the backplane was in my previous message, you can also find it here. As far as the system slow down I would look at updating the remainder of the server, which you can use Server Update Utility (SUU) to do. 

Something to look out for is if the BIOS and iDrac are multiple updates behind, if so then you would NOT want to update to the latest, as it can cause issues. You would want to walk the BIOS AND iDrac up together, in steps.

Let me know if this helps.

Good morning

Thanks for the quick reply, I expressed myself badly, I downloaded the various updates indicated but in the backplane link it gives me only the .inf files and then the drivers for windows, but there are no firmware updates, which I cannot find. I read some posts that on some occasions the openmanager gives this report, Could it be true?

Hello,

I confirm the link is only for the windows drivers, there is no firmware updates for the backplane.

All other firmware are updated?

Thanks

Marco

Good afternoon
Thanks for the availability, Yes, the other firmware are updated as you can see in the software previously indicated.

Would you confirm what version of OpenManage you are using?

About
General Information
Dell EMC OpenManage Systems Management Software (64-Bit) Version 9.1.0
Copyright (C) Dell Inc. 1995-2017. All rights reserved.
Details
Common Storage Module Version 6.1.0
Data Engine Version 9.1.0
Hardware Application Programming Interface Version 9.1.0
Remote Access Controller Managed Node Version 9.1.0
Instrumentation Service Version 9.1.0
Apache Tomcat Webserver Version 8.5.15
Oracle Java Runtime Environment Version 1.8.0_131
Server Administrator Core files Version 9.1.0 (2757)
OMACS Version 9.1.0
Instrumentation Service Integration Layer Version 9.1.0
Server Administrator Instrumentation files Version 9.1.0
Inventory Collector Version 17.12.000
Storage Management Version 6.1.0
Server Administrator Common Framework Version 9.1.0
Operating System Logging Version 9.1.0
QLogic SNMP Agent Version 19.0
Server Instrumentation SNMP Module Version 9.1.0
Server Instrumentation WMI Module Version 9.1.0

Just to confirm, did you also updated the Perc to the latest firmware as well?

Hello,

I see that in the previous image idrac and bios update are downloaded but not yet updated.

If you already updated it, then i would concentrate troubleshooting at the hardware point of view. At first i can propose you to try to disconnect and then reconnect the backplane cables.

You can see the guide at pag 146 of this manual

https://dell.to/3kKbCs8

If it won't solve the issue, then i think that probably the backplane has some hardware issues.

Please let me know if you need more support.

Thanks

Marco

The version is the following: Thanks for your availability

Good morning.

Thanks I will do the tests indicated, as regards the firmware, the software offers a downgrade, do I have to perform it?

Hello,

can you tell me more details about the downgrade? Which component, and which version?
Thanks

Marco

AntoCo,

Also, would you try to restart OMSA services for me?

Good morning. today i checked the controller and backplane connectors, and various disk connections but the problem persists, the downgrade suggested by the software is related to the idrac from my 2.92 to 2.90 and BIOS from 6.6 to 6.4. Any suggestions thanks