3 Posts
0
3613
January 24th, 2022 01:00
Ubuntu 16.04 not detected hard disk on Dell PowerEdge R740
I will install PowerEdge R740 with Ubuntu Server 16.04 but the hard disk cannot be detected, I have 2 hard disks with a size of 2 TB. Using raid or not the hard disk is not detected and only my flash disk is detected.
I've tried installing Ubuntu 16.04 Server with HWE kernel, and using BIOS boot mode but the hard disk is still not detected. In reference https://linux.dell.com/files/supportmatrix/Ubuntu_LTS_Support_Matrix.pdf?dgc=SM&cid=243909&lid=spr5932103165&RefID=dtw22_sm5932103165&linkId=140648423 PoweEdge R740 still supported Ubuntu Server 16.04:
I've tried the three versions above but the result is still the same.
Has anyone experienced the same problem or knows a solution? I have to install it on Ubuntu Server 16.04 because the service that my application uses is maximum using Ubuntu Server 16.04.
Thank You.
DELL-Joey C
Moderator
•
4K Posts
0
January 25th, 2022 23:00
Hi @drac_soe,
Most probably Ubuntu 16.04 kernel does not contain PERC H750 driver, hence 16.04 unable to support H740. Refer to the same document that you screened shot, if you refer to page 5, H750 requires version 20.04.2 minimum. You can try using this article to install the HWE kernel but unsure if it works on PERC H750 https://dell.to/3G1v36D
Do let me know if it does.
Origin3k
4 Operator
•
2.3K Posts
0
January 24th, 2022 03:00
What kind of controller do you have in the R740? Is it a S140 or PERC H7xx? If its the later be sure that you have create a VD on the the controller first and select "FAST INIT".
We install Ubuntu 20.xx LTS on a regular basis on R740 and have no problem with BOSS or PERC H7xx. Cant speak for 16.xx.
Regards,
Joerg
drac_soe
3 Posts
0
January 24th, 2022 06:00
The controller R740 is the PERC H750. I have created a VD but there is no FAST INIT operation.
DELL-Joey C
Moderator
•
4K Posts
0
January 25th, 2022 23:00
Oh, and I missed out the question on Fast INIT. Below the Operation, Progress, what is the status of that?
drac_soe
3 Posts
0
January 29th, 2022 06:00
I have tried using HWE kernel but RAID still not display.
Thanks for the article, finally I use Ubuntu 20 Server because it doesn't support Ubuntu 16 Server.