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April 4th, 2022 15:00
Powervault TL1000 Admin Password Lockout
The admin account has been locked out . How do I recover from this without resetting the unit back to defaults? Is it based on a timer since it is the Admin account? It's the only account on the unit so there is no other account to unlock this account.
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DELL-Joey C
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April 4th, 2022 20:00
Hello @dahoodman,
Unfortunately, there is no alternate way to reset the password without a tech support remotely reset the storage. You may need to call to support to raise a case for a password reset. They will need to remote into the storage and reset the password. I checked the user guide and the password locked out doesn't seem to have any timer expiry.