Unsolved
This post is more than 5 years old
1 Rookie
•
31 Posts
0
2139
January 18th, 2018 18:00
Dell Precision R7910 - POST issues - HELP!!
Hi there,
Can anyone help me with the following iDRAC logs of my R7910:
"Normal","System Boot","Log cleared."
"Critical","System Boot","The IO Rsr Right PG voltage is outside of range."
"Critical","System Boot","The IO Rsr Left PG voltage is outside of range."
"Critical","System Boot","The system board Combined PG voltage is outside of range."
"Critical","System Boot","CPU 2 has a thermal trip (over-temperature) event."
The R7910 has been in storage for the last 6 months as I only recently purchased the following CPU and RAM to get the unit going:
* Intel Xeon E5-2603v3
* 16GB 2Rx4 PC4-2133P RDIMM ECC RAM (Hynix)
Upon first boot the R7910 didn't POST. I immediately checked the iDRAC and retrieved the above from its logs. I have stripped down the unit to only having one CPU and stick of RAM (no riser cards installed etc) but the R7910 still refuses to POST. What I find interesting is the "CPU 2 has a thermal trip (over-temperature) event" - 2 CPUs have never been installed in this unit, only a single CPU.
Can anyone shed any light as to what the cause may be? I suspect that the motherboard needs to be replaced.
G4L3A
1 Rookie
•
31 Posts
0
January 22nd, 2018 15:00
Anyone??
DELL-Alasdair R
6 Operator
•
754 Posts
0
January 23rd, 2018 05:00
Hi G4L3A,
It does sound as though it's a motherboard issue. What errors do you see when the system is stripped down? Are the riser errors still there? When you stripped the system did you also clear the error logs from the iDRAC before restarting the system? Did you try draining power completely - remove the mains cable and hold in the power button for 30 seconds?
G4L3A
1 Rookie
•
31 Posts
0
January 23rd, 2018 14:00
Hi Alasdair,
I receive the following errors when the system is stripped down:
"Critical", "System Boot", "System board voltage is out of range"
"Critical","System Boot","CPU 2 has a thermal trip (over-temperature) event."
As you can see, the riser errors do disappear but a new "voltage is out of range" error appears and the CPU2 thermal trip is still present. The R7910 has been stripped down to only one CPU (always present), one stick of 16GB DDR4 RAM, no riser cards, no mezzanine cards, HDDs, and one PSU. The logs are cleared every time I make a change and try to start the machine, and yes I do drain the power completely prior everytime to nil effect
DELL-Alasdair R
6 Operator
•
754 Posts
0
January 24th, 2018 01:00
Definitely sounds like the motherboard then. Can you PM me the service tag? I'll look into your options. Thanks.
G4L3A
1 Rookie
•
31 Posts
0
January 24th, 2018 02:00
Sending you a PM now :)