Unsolved

4684

November 2nd, 2021 06:00

Fan running full speed

Dear All,

In my system Dell Precision Tower 3420 both fans, Processor Fan and System Fan are running at full speed. It is discomforting and in short run it will accumulate lot of dust in the system because of increased airflow.

Fans themselves are OK. I have tried disconnecting system fan then Processor fan still runs very high. System is neat and clean. Physically system is not heating. Operational environment is not hot, just normal.

I have tried reverting BIOS configurations to Factory default, system default etc. and tried configuring other settings. I have also upgraded BIOS to latest available on Dell but no avail at all.

Dell BIOS diagnostic utility ePSA shows

Alert "Warning one or more thermal sensors were out of range"

HWinfo64 shows ambient temp sensor issues. There is also an option to manually set fan speed at owner's risk in HWinfo64. I tired to slow down fans manually in it and then fans become silent and rpm becomes low as should be in normal functioning.

System is not physically hot but fans running at full speed. If it is some in-built sensor defect, it may slowly halt the system at some point making it dysfunctional.  

any pointers ?

6 Professor

 • 

1.5K Posts

November 2nd, 2021 10:00

6 Professor

 • 

1.5K Posts

November 2nd, 2021 10:00

November 3rd, 2021 02:00

Here is the system

dell_824c4_precision_sff_3420_i5_6500_1512130874_1378181.jpg

 

https://www.dell.com/support/manuals/it-it/precision-t3420-workstation/prec_t3420_om_pub-v1/specific... 

Well this link mentions thermal sensor is external as it is being connected by 2-pin connector on mobo.

Mini Tower – thermal sensor One 2-pin connector

 

It raised good hopes if temp sensor is external, it may not be properly seated, obstacles in the way or  faulty sensor could be replaced but I failed to find any such connector on mobo and/or discrete thermal sensor in system casing. 

All I found is at two places on motherboard as can be seen in below pics labelled as Therm_11 and Therm_12. It  may be part of temp sense circuitry. nothing further relevant could be found so far.

IMG_20211103_021721.jpgIMG_20211103_022251.jpg

So far it seems temp sensor are either misadjusted or faulty. Or may be the case as in many dell products having fan issues, bugs some go away by resetting/upgrading bios. 

If issue is not resolved it may lead to complete system failure. Obviously issue must be resolved. I powered off system till further clues.

 

 

 

November 3rd, 2021 02:00

I have gone through this general guideline. My issue did not resolved

November 7th, 2021 11:00

So anything I can do for my above issue? 

6 Professor

 • 

1.5K Posts

November 7th, 2021 12:00

Sadly not from me, i've not managed to find info

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