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June 22nd, 2023 09:00
Can't install drivers after motherboard replacement - Precision 3571
Got the motherboard replaced yesterday, and the computer is acting up. I can't install any drivers from Dell.
I noticed that I was missing "Dell Client Management Service", manually install Dell update got the Dell Client Management Service back, but the service is always not running.
Renaming C:\ProgramData\Dell\UpdatePackage will temporarily start it, but that doesn't help with the installation of drivers.
I used Universal Extractor to extract the driver but getting errors about that exact service.
This is an example log file:
[Thu Jun 22 09:05:32 2023] Update Package Execution Started
[Thu Jun 22 09:05:33 2023] Original command line: "C:\Users\keilani\OneDrive - Oregon Health & Science University\Downloads\Dell-Command-Update-Windows-Universal-Application_6GMR6_WIN_4.8.0_A00.EXE"
[Thu Jun 22 09:05:33 2023] DUP Framework EXE Version: 4.9.2.216
[Thu Jun 22 09:05:33 2023] DUP Release: 6GMR6A00
[Thu Jun 22 09:05:33 2023] Initializing framework...
[Thu Jun 22 09:05:33 2023] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client
[Thu Jun 22 09:05:33 2023] logo.png
[Thu Jun 22 09:05:34 2023] User Command: attended
[Thu Jun 22 09:05:34 2023] DUP Capabilities Value: 2097151 (0x1FFFFF)
[Thu Jun 22 09:05:34 2023] DUP Vendor Software Version: 4.8.0
[Thu Jun 22 09:05:34 2023] System ID: 0B10
[Thu Jun 22 09:05:34 2023] System model description: Precision 3571
[Thu Jun 22 09:05:34 2023] Match found: Precision 3571 (0B10)
[Thu Jun 22 09:05:34 2023] Local System/Model Compatible with this Package? Yes
[Thu Jun 22 09:05:34 2023] Local System OS Version: 10.0.0.0
[Thu Jun 22 09:05:34 2023] OS Compatible with this Package? Yes
[Thu Jun 22 09:05:34 2023] Local System OS Language: EN
[Thu Jun 22 09:05:34 2023] Language Compatible with this Package? Yes
[Thu Jun 22 09:05:34 2023] Identified Behavior : attended
[Thu Jun 22 09:05:34 2023] Error locating default extractpath
[Thu Jun 22 09:05:34 2023] logo.png
[Thu Jun 22 09:05:35 2023] Name of Exit Code: ERROR
[Thu Jun 22 09:05:35 2023] Exit Code set to: 1 (0x1)
[Thu Jun 22 09:05:35 2023] Result: FAILURE
[Thu Jun 22 09:09:57 2023] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Dell-Command-Update-Windows-Universal-Application_6GMR6_WIN_4.8.0_A00.txt



DELL-Cares
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June 22nd, 2023 16:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.