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December 17th, 2023 13:04

Dell Precision 5510 crashing from high percentage to direct 6%

Hi,


I have bought a battery (DELL 1P6KD54 - 84wH) for my Dell Precision 5510 from a Local Store that is performing well as it is giving me about 4Hrs of battery backup but i am facing an issue whenever battery goes below 50% it directly crashes to 6%. I Also purchased another piece of this battery but that also have 20% to 6% issue and fast full charge capacity drainage.
I don't why this is happening can anyone help me in this problem!



Thanks

10 Elder

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25.2K Posts

December 18th, 2023 19:33

Have the seller replace the battery -- it sounds like it has at least one marginal cell.

This is a 2016 model system, meaning the battery likely isn't new (OEM batteries are made for 4-5 years after the system is released, so you probably purchased a shelf-stock battery that's three or more years old.  And batteries do not benefit from aging.

December 19th, 2023 06:48

@ejn63​ Yes the seller replaced the battery, but you know again in the new battery this issue was raised. 
I think that it would be the case that the batteries are old that's why their health is draining so fast.


Thanks for your response! 

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