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June 25th, 2023 18:00

The Realtek audio driver requires the Waves MaxxAudio Pro or Dell Optimizer application to be installed to have full functionality.  Check to see if Waves MaxxAudio Pro is installed and is enabled in startup apps.

If it is installed properly, you should see a popup asking to confirm the plug-in device when connecting the headphones.  If there was no popup, you may resolve the issue by reinstall the Realtek audio driver.  Restart the system and allowing a few minutes for the audio driver self installation, Waves Maxx included. 

You may also manually click on Scan for hardware changes in Device Manager.  When installation is complete, testing with headphones connection to see audio popup message, select headphones, then select type (over-ear, on-ear, earbud).  It will give you a better experience listening.

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